Bryan Hirschfield
Las Vegas,USA
Summary
I am an energetic and heavily motivated individual, who is known for having exceptional drive. Everything I do, I do with the utmost passion and dedication. I have many years of terrific customer service and general management of employees and business under my belt. I pride myself on the ability to work well under pressure and multi-task with distinguished experience in both Retail Sales and Food & Beverage Manager who is committed to Customer Service and company success.
Overview
30
30
years of professional experience
Work History
AST. STORE MANAGER
Staples, The Office Supply Superstore
Henderson, NV
06.2022 - Current
- Handled customer relations issues, enabling quick resolution
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
TECHNOLOGY SALES SUPERVISOR
Staples, The Office Supply Superstore
Henderson, NV
09.2018 - 06.2022
- Responsible for selling technology products and services by listening to and analyzing client's needs and providing a full technology solution that meets or exceeds their expectations.
- Serve as a leader within the retail organization with direct accountability of the sales floor.
- Provide coaching, training and feedback to all sales associates on selling techniques while inspiring team members through positive attitude and behaviors.
- Involved in and part of the selection, recruitment and performance assessments of floor sales associates.
- Always taking pride in showing and providing high integrity and ethical behavior as a keyholder for the store.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sony Experience Expert
Best Buy
Las Vegas, NV
05.2016 - 08.2018
- Acquired knowledge and expertise through continuous learning and self-development.
- Engaged customers using advanced selling skills to create tailored solutions in a fast-paced environment.
- Inspired customers by demonstrating technology possibilities in an easily comprehensible manner.
- Delivered exceptional customer shopping experiences by staying updated on mobile devices, laptops, and tablets.
- Utilized consultative sales techniques to assess customer needs and recommend suitable products and services.
- Provided sales support and customer service for walk-in clients.
SONY SALES CONSULTANT
Best Buy, Home Theater
Las Vegas, NV
05.2016 - 08.2018
- Ensured a world-class experience across all aspects of home theater products with emphasis on the Sony ecosystem by working closely with customers and other employees to demonstrate, promote and sell a variety of exciting Sony products in the Home Theater Zone and across the store to ensure customers' end-to-end needs are met.
- Interact with vendor partners and market teams regarding insights on performance, promotions, and sales best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Recommended accessories and complementary purchases to boost revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
GEEK SQUAD TECHNOLOGY MANAGER
Best Buy, Geek Squad
Las Vegas, NV
08.2015 - 05.2016
- Responsible for day-to-day operations inclusive of the Precinct and the Auto tech Bay
- Oversees the execution of company sales strategies and fulfillment of Geek Squad services in accordance with Best Buy's SOP
- Provide work direction, training and development for a team of Agents.
- Communicate and coach a team of Agents to help achieve Company strategy, local business plans.
- Analyze and evaluate both financial and Agent performance and help develop plans to drive the Precinct and the Auto-Tech Bay sales and performance.
- Provided leadership and support for IT department.
- Recruited and trained IT team members.
- Maintained authoritative knowledge through continued education and ongoing training.
- Monitored employee tasks to gauge business functions and inefficiencies.
TECHNOLOGY SERVICE AGENT
Best Buy, Geek Squad
Las Vegas, NV
01.2015 - 08.2015
- As the Geek Squad Technology Education, (TEA) I performed walk-out working solutions, clinics and classroom-based trainings.
- This role required a strong knowledge of all services, technology and store business category strategies to ensure that no clients were ever left unserved or underserved.
- Educate clients utilizing the Sales Excellence engagement model to provide them with working solutions, clinics and classroom-based training.
- Engage with sales team to explain services and technology to help them achieve business category goals.
MICROSOFT TRAINING & SALES SPECIALIST
Best Buy
Las Vegas, NV
06.2013 - 01.2015
- Building quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations across all aspects of the Microsoft ecosystem
- Work with other employees by coaching, training, demonstration to promote Microsoft throughout our store.
- Maintain required Microsoft and Best Buy certifications and then be able to take complex technology and make it simple for clients to understand and see unique value.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
RESTAURANT MANAGER
Marie Callender’s Restaurant & Bakery
Las Vegas, NV
01.2005 - 01.2008
- Provided direction and coaching of restaurant staff to ensure the best execution of the job position responsibilities of each employee to guarantee the maximum guest satisfaction and a top-quality work environment.
- Assisted the General Manager in planning and analyzing business plans and operations of needed labor hours.
- Ensured that all menu items were planned, prepared, portioned, and presented properly following all safety and sanitary procedures, performance standards, and local health department regulations.
- Helped in the management of the facility and equipment with preventive maintenance, energy conservation, repairs, security measures, and adherence of all safety and sanitation requirements.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Ensured that inventory levels for both food and non-food items were properly maintained.
- Involved in the interviewing, training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and preparing employee documentation.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Boyd Gaming Corporation
Las Vegas, NV
01.2005 - 01.2008
- Stardust Hotel & Casino
- Restaurant Manager 2003-2004
- Promoted from Food & Beverage Supervisor. Had full responsibility for the swing shift operations of four restaurants; maintained labor within the projected budget goals.
- Ensured all products needed for the front of the house were available daily and ordered when needed.
- Food & Beverage Supervisor 2002-2003
- Assisted in the day-to-day operations of the Food & Beverage department; supervised three swing shifts as well as two restaurants including two graveyard shifts and bars.
- Supervised the following restaurants: Island Paradise Café, Coco Palms Buffet, Room Service, Final Score Snack Bar and the Java Coast Espresso Bar.
Restaurant Manager
Sam’s Town Hotel & Gambling Hall
Las Vegas, NV
01.1999 - 01.2000
- Managed the daily operation of two restaurants - Diamond Lil's and Willy & Jose's; which included hiring, training, scheduling, discharges and disciplinary action of hourly employees. Worked directly with the Chef on menu cost and labor to meet projected budget goals. Was the acting “Manager on Duty” during my shift for the hotel & casino responsible for ensuring “Total Guest Satisfaction”
Food & Beverage Shift Supervisor
Freemont Hotel & Casino
Las Vegas, NV
01.1996 - 01.1999
- Supervised the following restaurants: Manager of Paradise Buffet. Specialty Room Host/Room Manager for Tony Roma’s and Second Street Grill. Restaurant Host for the Lanai café.
Education
CompTIA A+ certification -
Collage of Southern Nevada
Las Vegas, NV01.2010
Graduate -
Princess Ann High School
01.1981
Skills
- Expert Microsoft packages like MS-Word, MS-Excel, and other MS-Office software packages
- Policies & procedures
- Consultative Selling
- Solution Selling
- Schedule Management
- Employee Management
- Exceptional Multitasking Skills
- Marketing
- Inventory Management
ADDITIONAL INFORMATION
Awards, 2013 – Best Buy Employee Stock Award – Given to a nominated employee who has made extraordinary business contributions while exemplifying the very best of our values of Best Buy by going above a beyond ensuring our customers always receive the very best “Best Buy” has to offer. 2017 – Best Buy Top Gun Sales Award, Expert Sony Experience – Award to the top salesperson of each department in leading in overall sales metrics of the year.
Timeline
AST. STORE MANAGER
Staples, The Office Supply Superstore
06.2022 - Current
TECHNOLOGY SALES SUPERVISOR
Staples, The Office Supply Superstore
09.2018 - 06.2022
Sony Experience Expert
Best Buy
05.2016 - 08.2018
SONY SALES CONSULTANT
Best Buy, Home Theater
05.2016 - 08.2018
GEEK SQUAD TECHNOLOGY MANAGER
Best Buy, Geek Squad
08.2015 - 05.2016
TECHNOLOGY SERVICE AGENT
Best Buy, Geek Squad
01.2015 - 08.2015
MICROSOFT TRAINING & SALES SPECIALIST
Best Buy
06.2013 - 01.2015
RESTAURANT MANAGER
Marie Callender’s Restaurant & Bakery
01.2005 - 01.2008
Boyd Gaming Corporation
01.2005 - 01.2008
Restaurant Manager
Sam’s Town Hotel & Gambling Hall
01.1999 - 01.2000
Food & Beverage Shift Supervisor
Freemont Hotel & Casino
01.1996 - 01.1999
CompTIA A+ certification -
Collage of Southern Nevada
Graduate -
Princess Ann High School