Bryan Hoyos
Associate Banker
Miami
Summary
Detail-oriented with experience in data entry and analysis, client service, and regulatory compliance. Proven ability to manage sensitive records with accuracy, provide clear communication to clients, and support team efficiency through training and collaboration. Licensed Mortgage Loan Originator (MLO) with expertise in loan processing and customer relations, skilled at fostering trust and delivering results in fast-paced financial environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Medical Scribe
SCRIVAS LLC
01.2023 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Used specialized software to input information into the computerized patient record system.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Reviewed records, paperwork, and orders for errors, and resolved issues with minimal to no direction.
- Accompanied physicians through day in fast-paced, stressful environments.
Veterinary Technician
Red Bird Animal Clinic
07.2021 - 11.2022
- Accurately managed detailed records and documentation, ensuring precision and compliance with established protocols.
- Handled confidential client information with discretion, maintaining trust, and upholding privacy standards.
- Collaborated with a fast-paced team to complete tasks efficiently, and support smooth daily operations.
- Exercised strong problem-solving skills when addressing client concerns and identifying the best course of action under pressure.
- Maintained composure in stressful or emotional situations, while providing clear communication and reliable support.
- Demonstrated accountability and attention to detail when handling sensitive processes requiring accuracy and timeliness.
- Communicated plans of care, diagnosis, and additional information to clients in an efficient, easy-to-understand manner, often in situations of stress.
Customer Service Represensative
Chick-fil-A
05.2021 - 07.2021
- Delivered friendly, professional customer service to a high volume of guests, ensuring a positive experience in a fast-paced environment.
- Accurately handled cash, credit, and mobile transactions while maintaining efficiency and attention to detail.
- Resolved customer concerns quickly and professionally, demonstrating strong communication and problem-solving skills.
- Balanced speed with accuracy when processing orders, payments, and special requests.
- Collaborated with team members and management to ensure smooth daily operations, and meet performance goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Biology
Miami Dade College
Miami, FL 05.2001 -
Skills
Loan processing (Licensed MLO)
Sales proficiency
Creative thinking
Experienced with Microsoft Word and Excel
Cash handling
Analyzing data
Verbal and written communication
Timeline
Medical Scribe
SCRIVAS LLC
01.2023 - Current
Veterinary Technician
Red Bird Animal Clinic
07.2021 - 11.2022
Customer Service Represensative
Chick-fil-A
05.2021 - 07.2021
Associate of Arts - Biology
Miami Dade College
05.2001 -
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