ABBEY WELLS
Lakewood,OH
Summary
Hello and welcome! I am a high performing, goal-oriented, and results driven individual with a truly outgoing personality. I am a licensed Mortgage Loan Originator with over 4 years in the industry. (NMLS: 1993323.) I am highly experienced in customer service and relationship building with clients, outside and within employment organizations to achieve success. I am eager to absorb new knowledge, and have been notably described as a 'fast learner' or a 'sponge' when it comes to retaining information. Alongside being a morning coffee enthusiast, I am also tediously organized with a strong attention to detail. Team building and leadership are among my top qualities. I am a former business owner and an experienced visual manager, with 11+ years in the retail merchandising and management industry. A vast majority of my work experience involves prioritizing multiple projects from the requirements and identification phase through to completion in a deadline driven environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Originator
Rocket Mortgage
02.2024 - 09.2025
- Led complex mortgage transactions from origination to closing, ensuring compliance with regulations and company standards.
- Developed tailored mortgage solutions by analyzing client financial situations and needs.
- Mentored newer loan originators, enhancing team performance and knowledge sharing across departments.
- Collaborated with underwriting and processing teams to streamline workflows, reducing turnaround time for loan approvals.
- Promoted to Senior Mortgage Loan Originator within less than a year of tenure.
- Received consistent praise and high ratings from clients I worked with.
Client Care Specialist (Mortgage Loan Processor)
JPMorgan Chase
01.2020 - 06.2022
- Reviewed and verified loan applications for compliance and accuracy.
- Assisted the underwriting and sales team with ensuring a smooth processing and closing process for clients.
- Requested and reviewed documentation needed from clients to ensure the strength and validity of their loan application.
- Assisted the closing team with scheduling, and communication with client.
- Received multiple "5-Keys Awards", and was made a mentor for new processors.
- Collaborated with lenders to streamline processing workflows and enhance client experiences.
Owner/Photographer
Abbey Elizabeth Photography LLC
01.2012 - Current
- I own and manage a successful wedding and portrait photography business which serves northeast Ohio and beyond. I market my business via a strong online social presence, as well as manage finances and build healthy client relationships.
- Set up pre-consultations with clients to discuss package pricing, contract information, and advise on timeline planning for their wedding day to ensure photographic integrity.
- Post-process and deliver client image galleries professionally using Adobe Lightroom and Photoshop.
- Design maintenance and content management on my business website, ensuring that clients (both present and future) have access to my most current contact information. (www.abbeyelizabethphotography.com)
- Work has been published in established online magazines and blogs, including but not limited to: The Knot, Wed Clique, and Kate Aspen.
Visual Merchandising Manager
H&M (Hennes and Mauritz LP)
01.2007 - 01.2018
- I worked alongside the rest of the management team to drive sales through creativity and innovation. As the visual story manager of my store, I oversaw and executed all visual merchandising elements within the store in accordance to H&M guidelines and standards. Window and mannequin styling, department merchandising, marketing, and display executions were among my daily responsibilities. Managing and developing of sales advisors, cash handling, and store opening routines were also included in my role as a supervisory leader.
- Provided exceptional direct and indirect customer service to guests in adherence to company standards.
- Coached and trained management team and sales advisors on merchandising standards daily. Successfully mentored multiple sales advisors into visual management roles of their own at nearby store locations.
- Organized and maintained a consistent routine for marketing materials, including but not limited to, marketing check-in, filing and presentation on sales floor to drive selling.
- Helped to increase sales to 1M figures by an average of 6% from 2015-2017. Consistently followed up with weekly Store/Department reports to determine results through my principle role in merchandising and marketing materials.
- Completed multiple traveling projects with my role, including: Store opening support, mentoring new visual managers, and answer wholesale buying inquiries of the re-merchandising of existing stores.
Education
Bachelor of Science in Technology - Visual Communications
Bowling Green State University
Huron, OHSkills
- Sales
- Licensed MLO (SAFE)
- Goal oriented
- Document analysis
- Underwriting
- Desktop underwriter expert
- Loan application management
- Underwriting support
- NMLS registration
- Creditworthiness determination
- FHA, VA, and Conventional loan origination experience and compliance regulations
- Business Management
- Business Relations
- Loan origination
- Residential mortgage lending regulations
- Relationship selling
- Loan file maintenance
Certification
- Passed SAFE MLO exam on the first attempt with the second highest score in my class (87%)
- Licensed MLO
Timeline
Senior Mortgage Loan Originator
Rocket Mortgage
02.2024 - 09.2025
Client Care Specialist (Mortgage Loan Processor)
JPMorgan Chase
01.2020 - 06.2022
Owner/Photographer
Abbey Elizabeth Photography LLC
01.2012 - Current
Visual Merchandising Manager
H&M (Hennes and Mauritz LP)
01.2007 - 01.2018
Bachelor of Science in Technology - Visual Communications
Bowling Green State University
EXTRAS
- FEATURES
- “How He Asked” by The Knot
- My photographic work was selected for publication in a mainstream online wedding magazine- 2016
- “For All You Celebrate” by Kate Aspen
- A winter engagement session that I photographed in January of 2018 was accepted for publication on designer Kate Aspen’s blog.