Bryan Incollingo
Methuen
Summary
Results-driven professional with expertise in order fulfillment and inventory control. Known for exceptional customer service skills and a commitment to process optimization, ready to contribute to improved efficiencies and customer loyalty.
Overview
5
5
years of professional experience
Work History
Inventory & Packaging Specialist
My Handmade Space
Methuen, MA
01.2021 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance satisfaction.
- Streamlined packaging processes, enhancing efficiency and reducing material waste.
- Ensured compliance with regulatory requirements related to labeling, shipping, and storage of packaged goods.
- Developed a deep understanding of customer service principles and customer service best practices.
- Assisted with inventory control, monitoring stock levels, and placing orders as needed for optimal product availability.
- Collaborated with team members to ensure smooth daily functioning of the store and timely completion of tasks.
- Increased repeat business through friendly interactions, attentive service, and remembering customer preferences.
- Resolved customer complaints professionally, ensuring prompt resolution and ongoing customer loyalty.
- Process and fulfill on average 1,000 orders a month.
Assistant Gymnastics Coach
Interstate Gymnastics and Dance
Methuen, MA
09.2022 - 08.2025
- Monitored practice sessions to ensure safety and adherence to techniques. Average class size is 10-12 students.
- Collaborated with head coach on curriculum development for skills progression.
- Provided one-on-one coaching to enhance gymnast performance and confidence.
- Organized and led warm-up routines to promote injury prevention and readiness.
- Evaluated athletes' progress and provided constructive feedback for improvement.
- Fostered positive relationships among gymnasts, parents, and coaching staff to encourage community engagement.
- Enhanced understanding of gymnastic rules by educating athletes on scoring systems, technical requirements, and judging criteria at competitions.
- Collaborated with other coaches to create a cohesive training environment, fostering teamwork and mutual support among gymnasts.
- Facilitated communication between parents, athletes, and coaching staff regarding progress updates, scheduling changes, or concerns.
- Increased athlete motivation through consistent encouragement and recognition of accomplishments both in practice and competition settings.
- Provided guidance and mentorship to young gymnasts, helping them navigate the challenges of competition and personal growth.
Education
Bachelor of Science - Liberal Studies
Excelsior College
Albany, NY07-2025
Skills
- Strong customer communication skills
- Physically fit
- Retail/Online Sales Experience
- Stocking supplies and retail products
- Attention to detail
- Inventory control
- Order fulfillment
- Shipping and receiving
- Stocking and organization
- Heavy lifting
- Maintaining stock levels
- Systems and software expertise
Timeline
Assistant Gymnastics Coach
Interstate Gymnastics and Dance
09.2022 - 08.2025
Inventory & Packaging Specialist
My Handmade Space
01.2021 - Current
Bachelor of Science - Liberal Studies
Excelsior College