Bryan Irwin
Lubbock
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at Twin Peaks. Successfully trained new staff, enhancing team performance and operational efficiency. Proficient in cash handling and food safety, consistently resolving customer issues to boost satisfaction and loyalty in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Front of House Employee
Twin Peaks
Lubbock, TX
01.2020 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Usher
Premiere Cinema Corp.
Lubbock, TX
06.2019 - 01.2020
- Supervised daily operations ensuring adherence to quality and service standards.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management procedures to optimize stock levels.
- Analyzed sales trends to adjust staffing and improve efficiency during peak hours.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Coordinated scheduling to maximize staff productivity and operational coverage.
- Maintained compliance with health and safety regulations across all shifts.
Manager
Wendy's
Lubbock
08.2014 - 07.2019
- Supervised daily operations ensuring adherence to quality and service standards.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management procedures to optimize stock levels.
- Analyzed sales trends to adjust staffing and improve efficiency during peak hours.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Coordinated scheduling to maximize staff productivity and operational coverage.
- Maintained compliance with health and safety regulations across all shifts.
Education
Bachelor of Science - Astronomy
Oregon State University
Corvallis, ORHigh School Diploma -
Slaton High School
Slaton, TX05.2011
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Cash handling proficiency
- Food safety knowledge
- New staff training
- Food allergy awareness
- Money handling
Timeline
Front of House Employee
Twin Peaks
01.2020 - Current
Usher
Premiere Cinema Corp.
06.2019 - 01.2020
Manager
Wendy's
08.2014 - 07.2019
Bachelor of Science - Astronomy
Oregon State University
High School Diploma -
Slaton High School