Bryan Jett
Stafford,VA
Summary
Customer Engineer Professional leveraging 10+ years of experience in the computer software industry. Possesses the ability to manage complex projects, ensure successful implementation, and optimize software solutions to meet client needs. Adept at software documentation, training, and problem-solving, with a focus on delivering high-quality results within tight deadlines. Strong interpersonal and communication skills, fostering productive relationships with clients and internal stakeholders. Committed to continuous learning and staying updated with the latest technological advancements in the field. A resourceful and dedicated professional passionate about providing innovative solutions and driving customer satisfaction. Career supported by a CompTIA Advanced Security Practitioner certification.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PKI Support Engineer
ISC (Information Security Corporation)
Chicago, IL
03.2024 - Current
- Provided pre – and post sales support for multiple PKI software projects via phone/email/onsite as needed regularly interface with customers to help the configure, deploy, and support ISC products help to customer attempting to integrate ISC software into existing environments.
- Taking part in requirements gathering, design processes, product reviews, and deployments task.
- Working closely with support and development teams to establish and fulfill customers expectations.
- Diagnosing and resolving issues related to systems, hardware and software.
- Providing solutions to a range of technical challenges of varying complexity.
- Experience with configuring hardware security modules (HSM)s.
- Administrative expertise with Apache Tomcat and/or Red Hat JBoss, including TLS issue troubleshooting.
Customer Engineer
Ascendion / Microsoft
Remote
01.2024 - 03.2024
- Provided technical expertise and served as a valuable resource, assisting customers in maximizing the potential of acquired and deployed Microsoft technologies.
- Offered advisory services, technical troubleshooting, and problem resolution.
- Deliver support services, both remotely and on-premises, encompassing the design and deployment of Azure AD Self-service password reset (SSPR), Authentication, Federation, SSO, Provisioning, and Role-Based Access Control.
- Deployment of SQL Server through Azure Virtual Machines & Azure SQL DB.
- Conducted and oversaw security technical reviews, providing expertise in IT security policy interpretation with a specific focus on IAM security and governance.
- Proactively offered services such as Risk Assessments, Health Checks, Code Reviews, and other similar offerings to promote customer health and mitigate risks.
- Experience providing customer/client training through RAP as a Service.
- Conducted workshops and training to facilitate customer knowledge transfer and enable the successful adoption of Microsoft products and services.
- Provided technical expertise in enterprise applications, particularly Venafi Trusted Identity & Secure Transaction solutions, encompassing the security of digital identities, online systems, mobile devices, and IoT.
- Troubleshoot Active Directory Certificate Services.
Customer Engineer
Microsoft
Reston, VA
06.2018 - 08.2023
- Provided technical expertise and served as a valuable resource, assisting customers in maximizing the potential of acquired and deployed Microsoft technologies.
- Offered advisory services, technical troubleshooting, and problem resolution.
- Deliver support services, both remotely and on-premises, encompassing the design and deployment of Azure AD Self-service password reset (SSPR), Authentication, Federation, SSO, Provisioning, and Role-Based Access Control.
- Deployment of SQL Server through Azure Virtual Machines & Azure SQL DB.
- Conducted and oversaw security technical reviews, providing expertise in IT security policy interpretation with a specific focus on IAM security and governance.
- Proactively offered services such as Risk Assessments, Health Checks, Code Reviews, and other similar offerings to promote customer health and mitigate risks.
- Experience providing customer/client training through RAP as a Service.
- Conducted workshops and training to facilitate customer knowledge transfer and enable the successful adoption of Microsoft products and services.
- Provided technical expertise in enterprise applications, particularly Venafi Trusted Identity & Secure Transaction solutions, encompassing the security of digital identities, online systems, mobile devices, and IoT.
- Troubleshoot Active Directory Certificate Services.
Education
Bachelor of Arts (B.A.) - Business Administration, Management & Operations
Brewton-Parker College
01.2007
Skills
- Infrastructure Operations & Team Leadership
- ITIL / ITSM Process Management
- Identity & Access Management (IAM) / PKI
- Service Desk Coordination & Surge Support
- Incident Management & Root Cause Analysis
- VIP & Executive Technical Support
- Cloud Platforms (Microsoft Azure, Azure AD)
- Enterprise Monitoring (SolarWinds, Dynatrace)
- Systems Integration & Change Management
- Technical Documentation & Compliance
- Expert compliance Acceptable Quality Levels
Certification
- CompTIA Advanced Security Practitioner (CASP), CompTIA, 03/01/23
- Azure-500 Microsoft Azure Security Technologies, CompTIA, 05/01/22
- AZ-303 Microsoft Azure Architect Technologies, CompTIA, 05/01/21
Technical Competencies
Microsoft Office Suite 365, Azure Cloud Platform, MIMWAL, Mac, Microsoft Windows
Additional Employment Experience
- ICS Nett, Inc. - PKI Registration Engineer Lead | Aug. 2017- March 2018
- SoftWorld - PKI Identity and Access Management Lead | Oct. 2016-March 2017
- Arena Technical Resources - PKI Registration Authority Engineer | June 2016-Sept. 2016
- Earnest and Young - Senior Identity Access Manager (IAM Strategy & Architecture) | March 2015-March 2016
- Joe Young Associates- Department of Defense (Various Contractors) - PKI / Security / IAM Roles | Nov. 2013- Dec. 2015
Timeline
PKI Support Engineer
ISC (Information Security Corporation)
03.2024 - Current
Customer Engineer
Ascendion / Microsoft
01.2024 - 03.2024
Customer Engineer
Microsoft
06.2018 - 08.2023
Bachelor of Arts (B.A.) - Business Administration, Management & Operations
Brewton-Parker College