Professional Summary
Work History
Education
Skills
Timeline
Additional Information
Overview

James Fuller

LSEG
De Pere

Work History

PKI Support Engineer (contractor)

6 Months
LSEG | 01.2026 - Current
  • Member of Certificate Lifecycle Management-encryption team (certificates and keys)
  • Enhanced customer satisfaction by efficiently resolving support tickets and delivering precise solutions.
  • Documented technical challenges and resolutions to support effective issue tracking and ensure precise log maintenance.
  • Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
  • Enhanced client system performance through diligent monitoring and resolution of technical issues to ensure seamless operations.
  • Enhanced operational efficiency by addressing urgent requests promptly and escalating unresolved issues.
  • Diagnosed and addressed client technical issues, contributing to improved user experience and operational efficiency.
  • Provided technical support to resolve digital certificate and domain control validation challenges, ensuring seamless operations for clients.

PKI Support Engineer (contractor)

5 Months
LSEG | 07.2025 - 12.2025
  • Member of Certificate Lifecycle Management-encryption team (certificates and keys)
  • Familiar with Public Key Infrastructure (PKI) and cryptographic concepts
  • Experience with cybersecurity certificates and related protocols
  • Responsible for support and maintenance of all IT infrastructure, to include design and implementation of IT infrastructure projects
  • Strong communications - passion for investigating and resolving out-of-compliance certificates (expired or validation failure)
  • Expertly works with IT Service Management (ServiceNow) and ASANA app to solve and manage PKI/IT issues

PKI Support Engineer

2 Years 6 Months
London Stock Exchange Group (LSEG) | 06.2022 - 12.2024
  • Member of Certificate Lifecycle Management-encryption team (certificates and keys)
  • Familiar with Public Key Infrastructure (PKI) and cryptographic concepts
  • Experience with cybersecurity certificates and related protocols
  • Responsible for support and maintenance of all IT infrastructure, to include design and implementation of IT infrastructure projects
  • Strong communications - passion for investigating and resolving out-of-compliance certificates (expired or validation failure)
  • Worked with and as a member of Sectigo CM (Certificate Authority) external team (LSEG PKI Admin team)
  • Certified Venafi Master Admin - helped secure and protect cryptographic keys and digital certificates
  • Expert in working with IT Service Management (ServiceNow) to solve and manage PKI/IT issues

Inventory Clerk - Admin Support Bureau

6 Years 9 Months
Solano County Health & Social Services | 09.2014 - 06.2021
  • Responsible in managing a large central supplies and equipment center
  • Incumbents requisition/purchase supplies and equipment, receive, store and distribute
  • Performed courier services as an additional responsibility
  • Utilized exemplary inventory control practices to maintain accurate inventory of existing stock
  • Primary Solano County Surplus monitor for Health and Social Services Department

Asst Manager (active Duty)

3 Years
Pharmacy Services, David Grant Medical Center | 01.2008 - 01.2011
  • Supervised daily operations to ensure compliance with pharmacy regulations and safety standards.
  • Trained and mentored staff on best practices in medication management and patient care protocols.

Pharmacy Flt Chief/Supply Custodian (active Duty)

2 Years
Pharmacy Services | 01.2006 - 01.2008
  • Led operational workflows to enhance efficiency in pharmacy services delivery.
  • Mentored junior staff on best practices and compliance standards in medication management.

NCOIC - Pharmacy Services (Active Duty)

11 Years
Vance AFB Medical Clinic | 01.1995 - 01.2006

Technician/Supervisor (active Duty)

4 Years
Altus AFB Medical Clinic | 01.1991 - 01.1995
  • Managed medication inventory and ensured compliance with pharmacy regulations.
  • Trained new technicians on operational procedures and safety protocols.
  • Implemented process improvements to enhance workflow efficiency in prescription filling.

Specialist/Supervisor (active Duty)

4 Years
Altus AFB Base Supply, Inspection Section | 01.1987 - 01.1991
  • Developed and implemented quality inspection protocols to enhance compliance with industry standards.

Supply Technician (active Duty)

1 Year
51st Logistics Readiness Squadron | 01.1986 - 01.1987
  • Conducted regular audits on stock levels, identifying discrepancies and initiating corrective actions.
  • Managed inventory control processes, ensuring accurate tracking of supply chain materials.

Education

Bachelor of Arts - Workforce Education & Development

Southern Illinois University | Carbondale, IL | 08.1995

Associates of Arts - General Studies

Western Ok State College | Altus, OK | 05.1994

Skills

Leadership and Management
Customer service
Quality control
Organizational and communication skills
Phone etiquette
Data entry
Microsoft Word (10+ years)
PKI
Microsoft Windows
DNS
Attention to detail
Active listening
Customer communication and empathy
ServiceNow
Remote technical support
Troubleshooting skills
Teamwork and collaboration

Timeline

PKI Support Engineer (contractor)

LSEG
01.2026 - CurrentRead More

PKI Support Engineer (contractor)

LSEG
07.2025 - 12.2025Read More

PKI Support Engineer

London Stock Exchange Group (LSEG)
06.2022 - 12.2024Read More

Inventory Clerk - Admin Support Bureau

Solano County Health & Social Services
09.2014 - 06.2021Read More

Asst Manager (active Duty)

Pharmacy Services, David Grant Medical Center
01.2008 - 01.2011Read More

Pharmacy Flt Chief/Supply Custodian (active Duty)

Pharmacy Services
01.2006 - 01.2008Read More

NCOIC - Pharmacy Services (Active Duty)

Vance AFB Medical Clinic
01.1995 - 01.2006Read More

Technician/Supervisor (active Duty)

Altus AFB Medical Clinic
01.1991 - 01.1995Read More

Specialist/Supervisor (active Duty)

Altus AFB Base Supply, Inspection Section
01.1987 - 01.1991Read More

Supply Technician (active Duty)

51st Logistics Readiness Squadron
01.1986 - 01.1987Read More

Western Ok State College

Associates of Arts from General Studies
Read More

Southern Illinois University

Bachelor of Arts from Workforce Education & Development
Read More

Additional Information

While my wife was a nurse manager, I was a stay-at-home dad, for our newborn babies, from April 2011 - Sep 2014. This was done to take mental pressure off mom, and for our kids to have consistency with a parent always present in their lives.
41
Years of experience

Over 25 years in the US Air Force with exemplary service that went beyond the call of duty; professionally and academically sharpening my leadership & craft during that time in the military, logistical and healthcare professions. Over 15 years experience, as a Supervisor/Leader, of staff oversight, change management, and process improvement, directly culminating in my readiness for a work position of leadership responsibility. Self-motivated, results-oriented professional committed to the development and maintenance of high professional standards through education and practice to assure the delivery of quality patient and customer care. Strong, innovative leader skilled in the identification and analysis of problem areas and organizational needs; planning and initiating action, and the follow through to successful conclusion. Present concepts clearly, concisely, and persuasively. Articulate and right-to-the point communicator. Works well with people of all interests and authority levels while motivating and directing to attain objectives. Strategist, successful in evaluating programs for efficiency and relevance. Proven ability to design, develop and present educational programs for professionals and patients. Naturally calm and astute in a pressurized, stressful, and fast-paced environment. Budget Oversight: Over 20 years of experience developing and monitoring operational budget of multitude of departments while identifying opportunities to reduce costs. Quality Control: 17 years of experience collecting data to monitor overall work performance, analyze and draw conclusions, propose data driven departmental performance metrics. Methodical process improvement aptitude, knowledge of PDSA (Plan-Do-Study-Act) cycles, quality control and improvement monitoring. Relied upon to carry out quality monitoring responsibilities under higher level authority requirements for accreditation or pass/fail criteria. Computer Software: Microsoft Office (Excel, Outlook, Word, PowerPoint). Management.

James Fuller