Bryan J. Holmes
Scio,OH
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Summit Racing Equipment
Tallmadge, Ohio
03.2022 - Current
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Parts Sales Manager
AutoZone
Uhrichsville, OH
12.2020 - 10.2021
- Assists Store Manager with supervising, training and developing store personnel
- Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shifts
- Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
- Delegates and ensures store merchandising tasks are completed in a timely manner
- Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
- Ensures all company policies, and loss prevention procedures are followed
- Utilizes ZNET to help customers locate merchandise or find suitable alternatives
- Maintains a safe working environment while ensuring employees are implementing those practices including PPE (Personal Protective Equipment)
- Monitors cash flow, inventory and security control
- Maintains sales productivity, store appearance and merchandising standards
- Conducts and reviews all opening and closing procedures
- Manages emergency situations and conduct proper emergency procedures
- Follows proper accident procedures
- Provides feedback regarding employee performance to the store manager
- Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
- Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
- Processes returns and effectively manages inventory
Safety Coordinator
Minnesota Limited LLC
Big Lake, MN
06.2016 - 04.2019
- Perform and document investigations into vehicle accidents, employee injuries, incidents, and near misses
- Perform new employee orientation and drug and alcohol testing on-site for all new hires, rehires, reasonable suspicion, and appropriate randomly selected employees
- Possess strong working knowledge of Pipeline Hazardous Materials Safety Administration regulations
- Possess working knowledge of applicable OSHA regulations
- Identify best practices and lead continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices
- Perform safety audits and inspect facilities, machinery, and safety equipment to identify and correct potential hazards, and to ensure safety regulation compliance
- Projects: CPG- Line 1570 Waynesburg, PA (Phase 1), CPG-Line 1570-Canonsburg, PA (Phase 2), XCL Midstream- Moundsville, WV (5 Gathering Lines)
Education
Studied Environmental Biology
Ohio University
09.1993
Studied Biology
University of Akron
09.1991
Some College (No Degree) - Health Safety Environmental Studies
West Virginia University
Morgantown, WVSkills
- First Aid and CPR
- Proficient in Microsoft Office Suite
- Adobe
- Experienced and effective public speaker
- Routine customer interaction
- Data Entry
- Data Collection
- Product Knowledge
- Complaint resolution
- Information Security
- Inbound and Outbound Calling
- Typing proficiency
- Critical Thinking
- Warranty Service
- Technical Support
- Customer Relations
- Researching
- Problem Resolution
- Computer Proficiency
- Order Prosessing
- Research
- Spreadsheets
Timeline
Customer Service Representative
Summit Racing Equipment
03.2022 - Current
Parts Sales Manager
AutoZone
12.2020 - 10.2021
Safety Coordinator
Minnesota Limited LLC
06.2016 - 04.2019
Studied Environmental Biology
Ohio University
Studied Biology
University of Akron
Some College (No Degree) - Health Safety Environmental Studies
West Virginia University
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