Bryan Johnson
Machesney Park,IL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Key Account Manager
Cintas
Rockford, IL
05.2022 - 01.2026
- Managed a portfolio of 250 customers, with $7,000,000 in revenue per year.
- Responsible for maintaining, retaining, and growing customers through effective relationship-building.
- Increased product sales through targeted marketing campaigns.
- Monitored market trends and competitor activity to adjust account strategies accordingly.
- Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
Service Manager
Cintas
Rockford, IL
05.2021 - 05.2022
- Hired and trained service department staff to drive performance.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Collaborated with customers to offer solutions to service needs.
- Addressed customer questions and concerns regarding products and services.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
Market Development Representative
Cintas
Rockford, IL
09.2019 - 05.2021
- Conducted research to determine leads based on business needs and objectives.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Contacted clients to promote products and services.
- Managed a portfolio of accounts to achieve long-term success.
- Enhanced product knowledge through continuous learning and professional development activities.
Service Supervisor
Cintas
Rockford, IL
09.2017 - 09.2019
- Aided onboarding team members with one-on-one training sessions.
- Supervised team of employees and delegated duties and responsibilities to each member.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Recruited, interviewed and selected employees to fill vacant roles.
- Interpreted and explained work procedures and policies to brief staff.
Service Sales Representative
Cintas
Rockford, IL
05.2015 - 09.2017
- Negotiated deals and handled complaints or objections.
- Listened to customer needs to identify and recommend best products and services.
- Resolved customer concerns with friendly and knowledgeable service.
- Managed a set customer base, delivering products while upselling new services.
- Upheld strict standards for quality and performance.
Revenue Processor
Syncreon Logistics
Addison, IL
06.2012 - 04.2015
- Processed documents to maintain records and files.
- Reviewed order forms to prepare orders for processing.
- Utilized specialized processing software and systems effectively.
- Calculated, reviewed, and updated financial or other relevant information.
- Entered data from applications into processing software, maintaining high data integrity.
Education
B.S. - Business Administration
Robert Morris University
Chicago, IL05-2011
Skills
- Competitor tracking
- Contract negotiation
- Customer presentations
- Business growth opportunities
- Managing client relationships
- Client onboarding
- Account retention
- Sales negotiations
Timeline
Key Account Manager
Cintas
05.2022 - 01.2026
Service Manager
Cintas
05.2021 - 05.2022
Market Development Representative
Cintas
09.2019 - 05.2021
Service Supervisor
Cintas
09.2017 - 09.2019
Service Sales Representative
Cintas
05.2015 - 09.2017
Revenue Processor
Syncreon Logistics
06.2012 - 04.2015
B.S. - Business Administration
Robert Morris University