Bryan Katusak
Boynton Beach,United States
Summary
A detail-oriented engineer with over 12 years of experience in providing the highest level of quality in testing software. Much of that experience has revolved around UCaaS where I've worked for the leading provider in the industry. I've been proactively performing critical evaluations, troubleshooting, and providing concise documentation in relation to feature testing and the development lifecycle. My ability to communicate, organize, mentor, and adapt have lent a tremendous amount to the success of my team and employers.
Overview
15
15
years of professional experience
Work History
QA Lead
Grubbrr
12.2022 - Current
- Collaborate with Product Owners and Product Managers to ensure flawless delivery of features that meet acceptance criteria.
- Mentor and guide testing teams on creation and execution of test cases.
- Review test scenarios, test cases, and test data for completeness in requirements coverage.
- Oversee multiple teams and projects spanning the nation, ensuring highest standard of Software Development Life Cycle (SDLC) maintenance.
- Worked with business stakeholders to review and write requirements and provide Gap Analysis of requirements.
- Conduct Regression Testing on over 20 integrations for our Self Serve Kiosk, including POS systems, payment processing, and customer loyalty.
- Set up standardized System Integration Test process.
- Created and implemented test plans and test cases for both frontend and backend on our Legacy and Next Gen Kiosk solutions.
- Provided updates to projects in daily standup and provided reports on testing progress to project stakeholders.
- Identified, recorded, analyzed, and tracked defects during Integration and Regression testing.
QA Lead
RingCentral
09.2015 - 11.2022
- Lead a Team of manual and automated QA Engineers.
- Established QA Process for frontend team to comply with that upheld company standards.
- Analyzed, reviewed, and tracked defects within a sprint.
- Designed, maintained, and executed manual and automated test cases for RingCentral messaging application.
- Oversaw and reviewed manual regression execution's.
- Identified product issues through cross examination of software design, requirements, and expected functionality.
- Collaborated with local and remote cross-functional teams to develop enterprise level web applications.
- Participated in all aspects of testing, including functional, system, integration, regression, load/performance and UAT.
- Adhered to A11Y testing guidelines.
- Provided final approval for releases.
Senior Order Management Analyst
Tyco Integrated Security
09.2012 - 09.2015
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Provided advanced technical support via phone or email to over 100 technicians.
- Processed and tracked orders for technicians and major retail stores throughout the United States.
- Assisted in development of new tools and procedures to improve remote resolution success.
- Ensured quality control for all outgoing orders.
QA Engineer
Multiply.com
05.2008 - 06.2012
- Identified and reported defects within the web application.
- Executed Test Cases and Test Plans for new features.
- Ran regression for active payment methods.
- Moderated content using internal Big Brother Tool.
- Helped respond to customer support inquiries and emails for 10 million active users.
- Documented testing procedures for developers and future testing use.
Education
Bachelor of Arts - Communication Studies
Florida Atlantic University
Boca Raton, FL05.2016
Skills
- Problem-Solving Ability
- Team Training
- User Acceptance Testing (UAT)
- Defect Identification
- Technical Writing
- Agile/Scrum
- Jira
- Effective Communication
- Leadership Training
- A11Y Testing
Timeline
QA Lead
Grubbrr
12.2022 - Current
QA Lead
RingCentral
09.2015 - 11.2022
Senior Order Management Analyst
Tyco Integrated Security
09.2012 - 09.2015
QA Engineer
Multiply.com
05.2008 - 06.2012
Bachelor of Arts - Communication Studies
Florida Atlantic University
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