Bryan Kevin Brower
Quincy,MA
Summary
IT support and systems administration professional supporting complex environments through imaging, deployment, migration, and tier-1/tier-2 troubleshooting. Delivered 70+ laptop builds, managed Intune, JAMF, Azure AD, and O365 environments, and handled physical campus transitions and field support with a focus on continuity and SLA response.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
AstraZeneca Pharmaceuticals (via ComputaCenter)
Cambridge, MA
01.2026 - 05.2026
- Coordinated physical and technical IT migration of desktops, laptops, and peripheral assets for campus transition from Waltham to Cambridge, MA.
- Delivered tier-1/tier-2 support via ServiceNow to sustain business operations and reduce downtime during relocation.
- Supported AstraZeneca pharmaceutical users with daily service desk requests through ComputaCenter systems.
- Resolved Windows, Office, and network access issues for remote and onsite staff.
- Managed incident tickets using ITSM tools and followed SLA support workflows.
Server Rack Integration Specialist
Dell Technologies
Franklin, MA
11.2024 - 03.2025
- Configured AI server racks for global enterprise clients, optimizing cable routing, power distribution, cooling, and hardware mounting.
Senior Associate Field Technician
Ahold Delhaize (via DXC Technology)
Quincy, MA
02.2023 - 07.2024
- Delivered corporate and retail field support for major grocery distribution brands (Stop & Shop, Giant, Peapod) across the East Coast.
- Diagnosed and resolved Windows 10/11, macOS, and LAN/WAN network connectivity issues, ensuring compliance with strict SLAs.
- Executed automated batch OS upgrades using custom PowerShell scripts and Windows Update deployments.
- Executed hardware replacements and system reimagining, managing IMACD tasks to maintain operational continuity.
IT Support Specialist
APC Integrated
Quincy, MA
09.2022 - 02.2023
- Provided MSP technical support and system administration to enhance client operations across Eastern MA.
- Administered Intune, Azure AD, and Office 365 environments; utilized JumpCloud for macOS deployment and policy management.
- Configured and deployed network hardware, workstations, mobile devices, and peripherals to support seamless remote and on-site staff operations.
IT Service Desk Specialist
CyberArk Software
Newton, MA
01.2022 - 06.2022
- Enforced Least Privilege access policies, managed Active Directory security groups, and configured GlobalProtect VPN client security.
- Imaged and provisioned 70+ laptops using Azure, SCCM, JAMF, and PXE network booting.
- Supported employee return-to-office transitions by configuring workstations, docking hubs, and hardware displays.
Technical Support Engineer
Datamart
Wellesley, MA
04.2021 - 09.2021
- Supported enterprise IP networking infrastructure, Mitel VoIP/UCaaS cloud systems, and client firewalls/switches to ensure optimal performance and reliability.
- Resolved tier-2 network and software tickets, leveraging VMware and remote management tools to restore service and enhance user experience.
IT Technical Support Specialist
Pappas Rehabilitation Hospital for Children
Canton, MA
07.2017 - 02.2021
- Served as sole site IT administrator managing the full technology lifecycle across a two-building campus.
- Maintained Cisco Meraki firewalls, access points, and HP switches to secure campus-wide wireless coverage.
- Spearheaded transition from MacBooks to managed Chromebooks using Google Admin Console.
- Managed a 20-device iPad cart via Cisco Meraki Systems Manager MDM and Apple Volume Purchase Program (VPP).
Education
Bachelor of Science - Information Technology
Western New England University
Springfield, MA06-2016
Associate Degree - Information Security
Holyoke Community College
Holyoke, MA06-2010
Skills
- Systems & Cloud: Active Directory, Azure AD, Microsoft 365, Intune, JAMF, SCCM, JumpCloud, VMware
- OS & Hardware: Windows 10/11, macOS, ChromeOS, HP/Dell/Apple Laptops, Server Rack Mounting, SMART Displays
- Networking & Security: TCP/IP, LAN/WAN, Cisco Meraki, Firewalls, VPN (GlobalProtect), VoIP/UCaaS, Encryption
- IT Operations: Onboarding/Offboarding, System Imaging (PXE), Asset Management, PowerShell, ServiceNow, SLAs
Timeline
IT Support Specialist
AstraZeneca Pharmaceuticals (via ComputaCenter)
01.2026 - 05.2026
Server Rack Integration Specialist
Dell Technologies
11.2024 - 03.2025
Senior Associate Field Technician
Ahold Delhaize (via DXC Technology)
02.2023 - 07.2024
IT Support Specialist
APC Integrated
09.2022 - 02.2023
IT Service Desk Specialist
CyberArk Software
01.2022 - 06.2022
Technical Support Engineer
Datamart
04.2021 - 09.2021
IT Technical Support Specialist
Pappas Rehabilitation Hospital for Children
07.2017 - 02.2021
Bachelor of Science - Information Technology
Western New England University
Associate Degree - Information Security
Holyoke Community College