Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hamed Fadaei

Information Technology Engineering
Langley

Summary

Accomplished IT professional with expertise in Azure and Microsoft 365, previously at Microsoft. Proven track record in enhancing system reliability and security through Zero Trust frameworks. Skilled in PowerShell automation and cross-functional collaboration, driving efficiency and innovation. Successfully led infrastructure upgrades, achieving a 30% improvement in network performance.

Overview

9
9
years of professional experience
2
2
Languages

Work History

IT Support Specialist

Dessert Holdings (Original Cakerie)
08.2023 - Current
  • 10-in-6 application upgrades, applying code fixes, and advanced Layer 3/4 troubleshooting while ensuring platform stability.
  • Resolved complex networking issues through the analysis of tunnels, routing tables, and application-level logs.
  • Engineered and supported Toledo scales and checkweigher systems, handling firmware upgrades, hardware integration, and network configuration.
  • Customized and maintained Microsoft Dynamics Navision (AL/SQL), with system integration, server support, and hardware interfacing.
  • Executed SCADA controller upgrades, including firmware updates, IP reconfiguration, and network connectivity optimization.
  • Performed keyscan system upgrades and migrated to Verkada, addressing connectivity and database integration.
  • Performed NetApp storage upgrades, optimizing network and storage performance.
  • Installed and configured enterprise network switches, supporting recabling, and site-wide network optimization.
  • Administered Active Directory and MECM, executing cleanup and optimization plans for users, devices, and deployments.
  • Administered ServiceNow ticketing, tracked incidents, and ensured SLA compliance while coordinating with teams for efficient resolution.
  • Delivered end-to-end support for Microsoft 365, covering Exchange, Teams, SharePoint, and user access issues.
  • Provided full-cycle printer, scanner, and label printer troubleshooting (Bartender/Label View), including SMTP-based distribution.
  • Developed and executed PowerShell scripts to automate and streamline system maintenance.
  • Collaborated with cross-functional and field teams to troubleshoot and resolve major system and infrastructure issues.

Software Engineer

Microsoft
04.2023 - 09.2023
  • Built and maintained REST APIs with C# and .NET Core to support internal applications.
  • Worked with Azure services (Functions, App Services, Cosmos DB) to deploy and scale applications.
  • Helped automate deployments with Azure DevOps pipelines, improving release speed.
  • Fixed bugs and optimized performance in distributed systems, improving reliability for client applications.
  • Wrote and maintained unit and integration tests, increasing test coverage and code quality.
  • Participated in code reviews and Agile sprints, collaborating with senior engineers.

IT Support Specialist

Conair Aerial Firefighting
08.2022 - 06.2023
  • Delivered Tier 1 and Tier 2 support for Windows 10/11, Microsoft 365 apps, and Azure AD-integrated services across office and remote users.
  • Administered Active Directory and Azure AD, managing users, group policies, access controls, and multi-site authentication.
  • Configured, deployed, and maintained Windows PCs, laptops, network printers, and hardware peripherals for reliable enterprise operations.
  • Troubleshot network connectivity, VPNs, firewalls, and switches, ensuring secure and stable infrastructure.
  • Monitored backup systems, endpoint protection, and Azure-based disaster recovery, supporting data integrity and incident response.
  • Assisted with infrastructure upgrades, Microsoft 365 migrations, and Azure cloud service integration, optimizing system performance.
  • Maintained accurate documentation of hardware, configurations, and IT workflows, and trained end-users on security and software best practices.
  • Supported device onboarding, imaging, licensing, and Azure AD join, streamlining cloud-ready deployments.

Computer & IT Manager

Fohlen Automotive Gmb
04.2018 - 07.2022
  • Directed IT infrastructure operations, overseeing system administration, network architecture, and hybrid cloud/on-prem environments, including Azure Virtual Machines and server management.
  • Implemented the Zero Trust security framework and Multi-Factor Authentication (MFA) across enterprise systems, enhancing access control and reducing security risks.
  • Developed and maintained disaster recovery and business continuity plans, leveraging Azure Backup and Site Recovery to safeguard critical business functions.
  • Administered Windows Domain Controllers, Active Directory, and Azure AD, centralizing identity management and access control across cloud and on-premises systems.
  • Managed core infrastructure services, including DNS, DHCP, Linux-based servers, and Azure cloud servers, optimizing network performance and system reliability.
  • Conducted network packet analysis with Wireshark, troubleshooting connectivity, performance issues, and potential security threats.
  • Supported web infrastructure using HTTP, HTTPS, SSL/TLS, and RTSP, ensuring stable integration and connectivity.


  • Oversaw vendor management, IT procurement, and system/cloud upgrades, aligning technology with business requirements.
  • Trained staff on IT best practices, cloud usage policies, and secure access protocols to maintain operational security.

IT Support Analysis

Microsoft
08.2016 - 02.2018
  • Tier 2 support for Windows 10/11, Microsoft 365 apps, and Azure AD-integrated services.
  • Managed Active Directory and Azure AD, including user provisioning, group policies, and secure access controls.
  • Configured and maintained PCs, laptops, network printers, and peripherals.
  • Troubleshot network connectivity, VPN, DNS/DHCP, and firewall issues for office and remote users.
  • Managed SCCM, MECM, and Intune for patching, software deployment, and endpoint management.
  • Monitored endpoint security, backups, and compliance tools, ensuring enterprise reliability.
  • Automated routine tasks using PowerShell and Python scripts, improving operational efficiency.
  • Supported Microsoft 365 migrations and Azure cloud integration, collaborating with cross-functional IT teams.
  • Trained users on security best practices, MFA, and cloud applications, reducing recurring incidents.

Education

Master of Science - Information Technology Engineering

Technische Universität München
Germany
05.2001 -

Skills

OS & Servers:Windows 10/11, Windows Server, Linux basics, Azure VMs

Cloud & Applications: Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Azure (AD, Backup, App Services, Site Recovery)

Networking & Security: TCP/IP, DNS, DHCP, VPN, Firewalls, Zero Trust, MFA, Endpoint Protection

Tools & Monitoring: ServiceNow, SCCM/MECM, Intune, Remote Desktop, Wireshark

Automation & Scripting: PowerShell, Python

Infrastructure & Networking: Windows Server, Linux, Azure Virtual Machines, Active Directory, Azure AD, LDAP, DNS, DHCP, TCP/IP, VPNs, Firewalls

Cloud & Virtualization: Microsoft Azure (VMs, App Services, Backup, Azure AD, Site Recovery), VMware, Hyper-V, Hybrid Cloud Architecture

Monitoring & Tools: Wireshark, SolarWinds, Nagios, Splunk, Backup Solutions

Databases: SQL Server, PostgreSQL, Cosmos DB

Tools: Git, Visual Studio, VS Code, Postman, ServiceNow, JIRA

Timeline

IT Support Specialist

Dessert Holdings (Original Cakerie)
08.2023 - Current

Software Engineer

Microsoft
04.2023 - 09.2023

IT Support Specialist

Conair Aerial Firefighting
08.2022 - 06.2023

Computer & IT Manager

Fohlen Automotive Gmb
04.2018 - 07.2022

IT Support Analysis

Microsoft
08.2016 - 02.2018

Master of Science - Information Technology Engineering

Technische Universität München
05.2001 -

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