Summary
Skills
Work History
Education
Certification
Timeline
TruckDriver

Bryan Lail

Hendersonville,TN

Summary

In process of completing the IA Path Auto Damage Appraiser Program by 10/31/2023. Will be continuing with IA Path for flood, hail, heavy equipment/RV certifications.

Skills

  • NPN ID# 20847774
  • Damage Assessment
  • Insurance Regulations Knowledge
  • Proficient in CCC One
  • Repair Cost Estimation
  • Customer Service Expertise
  • Claims Investigation
  • Proficient in Microsoft Office Suite
  • Over 25 years experience as a certified auto technician

Work History

Master Automotive Technician

Car Care Import and Domestic
03.2021 - 07.2023
  • Worked closely with insurance and warranty claims adjusters to verify repairs needed
  • Performed general inspections, maintenance, and repairs on all makes of vehicles
  • Main focus was on European and higher end vehicles such as Aston Martin, BMW, Jaguar, Range Rover, Rolls Royce, Bentley, and Ferrari
  • Expertly utilized various scan tools to aid in the diagnostic and ultimate repair of vehicles (Snap-on, Autel, AutoLogic, Launch, Matco)
  • Took advantage of online resources to further aid in diagnostics and proper repairs (Identifix, AllData, Mitchell Prodemand)

Fleet Technician

Medic One Medical Response
02.2019 - 02.2021
  • Performed routine maintenance on ambulance fleet per NFPA 1911 and NFPA 1917 standards
  • Traveled to other remote stations to perform repairs as needed
  • FEMA deployed to Louisiana (hurricane relief twice) and New Jersey (COVID relief) for immediate availability of repairs to paramedic team’s vehicles
  • Became the only EVT certified technician in the Nashville facility
  • Implemented company-wide training course for EMT's and paramedics on proper pre and post shift vehicle inspection techniques saving the company approximately $50,000 a year in repairs
  • Conducted accident investigations and estimate costs of repairs to damaged units

Lead/Master Automotive Technician

Firestone Complete Auto Care
10.2014 - 02.2019
  • Performed vehicle maintenance and repair for multi-line facilities
  • Communicated with customers to explain necessity of repairs
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks
  • Attended three advanced drivability classes in Denver CO. Only technician to attend all three class in one year

Education

Bachelor of Science in Information Systems Management, emphasis on Networking -

International College
Naples, FL
04.2005

Certification

  • Indiana Independent Insurance Adjuster License (DHS) License # 3038180
  • Certified through IA Path in CCC One
  • A.S.E. Certified Master Automotive Technician
  • MACS Certified CFC-12 – Refrigerant recycling and service procedures
  • EVT Certified - Emergency Vehicle Technician - Ambulance Level 1
  • Microsoft Office User Specialist - Word, Excel, Powerpoint, Access

Timeline

Master Automotive Technician

Car Care Import and Domestic
03.2021 - 07.2023

Fleet Technician

Medic One Medical Response
02.2019 - 02.2021

Lead/Master Automotive Technician

Firestone Complete Auto Care
10.2014 - 02.2019

Bachelor of Science in Information Systems Management, emphasis on Networking -

International College

Similar Profiles

CREATE PROFILE
Bryan Lail