Bryan Lamboy
Kissimmee,FL
Summary
Results-oriented Banking Associate with 5 years of retail banking experience across Florida, New York, and Puerto Rico. Achieved sales goals through needs-based selling while fostering strong client relationships and promoting digital banking adoption. Demonstrated leadership in digital product engagement and complaint resolution, driving client satisfaction and branch growth.
Overview
5
5
years of professional experience
Work History
Banking Associate
TD Bank
Kissimmee, Florida
09.2024 - Current
- Monitored customer accounts for suspicious activity or unauthorized transactions.
- Processed checks, stop payment orders, wire transfers, claims, debit/credit card issuance, teller transactions, and managed ATM and vault custody.
- Provided customer service while operating money counters, balancing and replenishing ATMs, maintaining accounts, and opening new accounts.
- Exceeded sales goals by promoting bank products and services consistently.
Bank Representative
Popular Bank
New York, NY
09.2023 - 08.2024
- Cross-sold bank products and services to enhance customer satisfaction and meet financial goals.
- Utilized problem-solving skills to resolve customer inquiries effectively.
- Processed deposits, withdrawals, and payments to maintain accurate account balances.
- Acted as vault and ATM custodian, maintaining security and accuracy.
- Ensured compliance with banking regulations and implemented internal controls to safeguard assets.
- Supported branch in achieving goals while prioritizing customer interests.
Teller
Banco Popular
Puerto Rico
06.2021 - 08.2023
- Facilitated customer transactions for deposits, withdrawals, and check cashing, ensuring positive experiences and satisfaction.
- Processed ATM deposits and Night deposits. ATM and vault custodian.
- Promoted bank products and services, increasing customer awareness and participation.
- Processed money orders, cashier checks, traveler's checks, and savings bonds, supporting customers' financial needs.
Retail Sales Associate
Bath & Body Works
10.2020 - 06.2022
- Assisted customers in product selection by offering tailored recommendations that enhanced shopping experience.
- Greeted customers and engaged in conversation to identify specific needs and preferences.
- Maintained store cleanliness, managed inventory, restocked, organized merchandise displays to ensure optimal presentation and product availability.
Education
Professional Massage Therapy Certification -
ICPR College
Puerto RicoBachelor's Degree - Music Education
University of Puerto Rico
Rio PiedrasSkills
- Retail Banking Operations
- Financial solutions
- Regulatory Compliance
- Digital Banking Solutions
- Account management
- Sales Goal Achievement
- Cross-selling strategies
- Consultative Selling
- Client Retention
- Customer-Centric Service
- Relationship Management
- Problem Solving & Multitasking
- Active Listening
- Conflict Resolution
- Bilingual communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Banking Associate
TD Bank
09.2024 - Current
Bank Representative
Popular Bank
09.2023 - 08.2024
Teller
Banco Popular
06.2021 - 08.2023
Retail Sales Associate
Bath & Body Works
10.2020 - 06.2022
Professional Massage Therapy Certification -
ICPR College
Bachelor's Degree - Music Education
University of Puerto Rico