BRYAN LATOUCHE

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• Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
• Evaluated performance, set schedules and coached ramp agents on work areas.
• Maintained documentation, completed shift paperwork and submitted information for team payroll.
• Coordinated ground crew activities to complete objectives on schedule.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Checked in passengers, issued boarding passes, provided seat selection and verified travel documents
• Check in baggage following company regulations
• Perform baggage tracing tasks
• Announce delays and flight status on the PA system
• Assist wheelchair passengers safely to their next connection
• Escort guest through customs by abiding immigration and customs border patrol policies.

• Provided Supervision coordinating agent schedules with overtime, breaks, evaluations and work performance
• Provided mentoring for personal and company success
• Jetbridge Certified
• Certified on APU startup and shutdown on A320 and E190
• Arming and Disarming of emergency doors on A320 and E190
• Ensure all aircraft movement is completed in a safer and timely manner
• Communicate with air traffic control center for aircraft clearance onto the runway, in addition, Taxiways to and from hanger and terminals
• Ensure all aircraft pre-arrival, arrival, pre-departure activities are conducted in accordance with JFK ground operations
• Ensure the safety and proper operation of all ground service equipment by effectively training the agents
• Timely off load of inbound baggage to meet established goals of first bag within 10 minutes and the last bag within 20 minutes, to prevent missed bags
• Ensure all reports are completed at the end of the shift, utilizing company applications and Microsoft Office
• Airport Operations Crossed Train by asserting my knowledge of contract and policy procedures
• Trainer and Instructor of the Move Team which includes the organizing, scheduling, training of equipment to include but not limited to Super Tug training
• Ensure agents comply with procedures in a safe manner to reduce injury.