Michael Nelson
Tuttle,OK
Summary
Adept at enhancing operational efficiency and safety, my tenure at G2 Secure Staff showcases a proven track record in ramp service and team leadership. Leveraging technical knowledge and a results-driven approach, I significantly reduced aircraft turnaround times and improved staff productivity. My commitment to safety management and effective personnel supervision has consistently elevated ground operations standards. Focused Ramp Supervisor proficient in applicable regulations and best practices to maximize efficiency of ramp operations. Adept at maintaining team safety and productivity to keep departures on schedule. Bringing a flexible schedule, an organized nature and Number years of related experience. Ramp Supervisor manages needs of diverse aircraft under tight deadlines. Detail-oriented and systematic professional with history of minimal errors and maximum speed in moving cargo, servicing facilities and reviewing aircraft exteriors. Hardworking, dependable and dedicated to safety. Professional with experience in airport operations and logistics management. Prepared to enhance efficiency and safety in ramp operations. Skilled in team leadership, problem-solving, and effective communication. Reliable, adaptable, and focused on achieving results and fostering collaborative environment. Skilled at work organization, schedule management and administration of team operations. Experienced in all ramp activities and specializing in making continuous improvements to increase team effectiveness and streamline activities. Aviation professional with solid foundation in managing ramp operations and ensuring operational efficiency. Consistently recognized for fostering strong team collaboration and achieving operational goals. Adaptable to changing needs and committed to maintaining safety and compliance in all tasks. Diligent Desired Position with robust background in overseeing ramp operations and ensuring timely aircraft turnaround. Proven track record in coordinating ground support services and maintaining safety standards. Demonstrated effective team leadership and problem-solving abilities in high-pressure environments. Experienced with ramp management and operational coordination. Utilizes leadership skills to direct ground support teams efficiently. Track record of ensuring safety protocols and timely turnaround in fast-paced environments. Excellent leadership and problem-solving abilities developed over Number years' experience loading, unloading, and servicing inbound and outbound aircraft. Capable trainer and coach with a motivational approach. Goal-driven and skilled individual offering Number years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through Number years of aviation experience. Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to Number pounds and adheres to commercial airline protocols. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
Overview
15
15
years of professional experience
Work History
Ramp Supervisor
G2 Secure Staff
Oklahoma City, OK
05.2023 - Current
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Maintain accurate records of all ramp activities for reporting purposes.
- Participated in industry conferences and workshops to stay abreast of new developments in ramp operations management, applying insights gained to enhance team performance.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
Ramp Trainer
Piedmont Airlines
Oklahoma City, OK
09.2020 - 02.2023
- Supported management in the implementation of new initiatives aimed at improving overall ramp operations effectiveness.
- Ensured timely departures by managing gate assignments and coordinating with flight crews, maintenance teams, and catering services.
- Coordinated efforts during irregular operations such as equipment malfunctions or inclement weather conditions to minimize disruption to flight schedules.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
Security Officer
G4S Secure Solutions
Oklahoma City, OK
11.2016 - 05.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Operation Agent/station Trainer
Eulen America
10.2015 - 11.2016
- Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
- Managed a team of employees effectively, providing regular feedback and coaching to encourage professional growth and high-performance levels.
- Oversaw daily scheduling for personnel, equipment utilization, and workflow coordination to maximize efficiency without compromising quality or safety standards.
Ramp Supervisor
G2 Secure Staff
Oklahoma City, OK
03.2012 - 10.2015
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Maintain accurate records of all ramp activities for reporting purposes.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
Ramp Agent
DGS Delta Global Services
Oklahoma City, OK
02.2010 - 03.2012
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Checked cargo and baggage for security to meet TSA regulations.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Education
Criminal Justice And Forensic Science - Forensic Science
University of Iowa
Iowa City, IASkills
- Ramp service
- Operational Efficiency
- Ground Support Equipment
- Ground Operations
- Vehicle Inspection
- Safety Management
- Baggage handling
- Technical knowledge
- Incident Reporting
- Task Delegation
- Schedule Management
- Load Planning
- Work Coordination
- Load planning support
- Schedule Coordination
- Personnel Supervision
- Weather Monitoring
- De-icing Procedures
- Airline Coordination
- Aircraft checks
- Problem-Solving
- Dependable and Responsible
- Aircraft Tug Operation
- Loading and unloading
- Marshaling aircraft
- Team Leadership
- Safety Procedures Compliance
- Crew assistance
- Heavy Lifting
- Ramp Security
- Pushback and towing
- Safety Procedures
- Baggage tag checks
- Ground Support Services
- Ramp Checklist Completion
- Weight/balance loading
- Live Cargo Handling
- Baggage Management
- Workload Management
Timeline
Ramp Supervisor
G2 Secure Staff
05.2023 - Current
Ramp Trainer
Piedmont Airlines
09.2020 - 02.2023
Security Officer
G4S Secure Solutions
11.2016 - 05.2020
Operation Agent/station Trainer
Eulen America
10.2015 - 11.2016
Ramp Supervisor
G2 Secure Staff
03.2012 - 10.2015
Ramp Agent
DGS Delta Global Services
02.2010 - 03.2012
Criminal Justice And Forensic Science - Forensic Science
University of Iowa