Bryan Le
San Jose,CA
Summary
Bilingual healthcare administrative professional with over 10 years of experience in patient care, scheduling, EMR systems, and insurance verification. Skilled in optimizing workflows and enhancing team efficiency. Passionate about advancing patient-centered care, and currently pursuing a Bachelor's in Social Work to support healthcare administration and community health initiatives.
Overview
9
9
years of professional experience
Work History
Administrative Assistant (Contract)
Premise Health
Sunnyvale, CA
02.2025 - 07.2025
- Streamlined scheduling and front desk operations to minimize patient wait times and enhance service efficiency.
- Facilitated communication among healthcare teams, patients, and staff to improve coordination.
- Maintained accurate patient records in compliance with HIPAA regulations.
Unit Secretary - Psychiatry
Stanford Health Care
Palo Alto, CA
06.2024 - 12.2024
- Managed patient admissions, discharges, and transfers for a high-acuity psychiatric unit.
- Served as the primary liaison for staff, patients, and families, ensuring smooth communication.
- Maintained supply inventory and facilitated transport and staff assignment coordination.
Patient Care Representative
Silicon Valley Medical Development
San Jose, CA
08.2022 - 04.2024
- Conducted patient registration and insurance verification with a 95% accuracy rate.
- Resolved high call volumes efficiently, maintaining a 95% first-call resolution rate.
- Collected co-pays and reconciled financials, preparing accurate deposit summaries.
- Collaborated with insurance providers and clinical staff to ensure coordinated patient care.
Patient Coordinator
Prince Dental Care
San Jose, CA
10.2021 - 06.2022
- Scheduled patients and streamlined insurance verification to reduce claim denials.
- Presented treatment plans to patients, increasing acceptance rates by 25%.
- Ensured infection control compliance and treatment room readiness.
Dental Front Office Supervisor
Bay Area Community Health
San Jose, CA
11.2016 - 12.2019
- Led front office operations, maintaining 90%+ patient satisfaction.
- Mentored 8 staff members, improving team efficiency by 14%.
- Monitored staff performance and partnered with management to enhance productivity.
Education
Bachelor of Arts - Social Work
San Jose State University
San Jose05.2027
Associate of Arts - Sociology
San Jose City College
San Jose07-2025
High School Diploma -
Boynton High School
San Jose, CA06.2013
Certification - Dental Assisting
Silicon Valley CTE
San Jose, CA06-2013
Skills
- HIPAA compliance
- Patient confidentiality
- EMR systems
- Insurance verification
- Microsoft Office Suite
- Bilingual communication
- Organizational skills
- Time management
- Leadership
- Cultural competency
- Multitasking
- Patient engagement
References
Available upon request
Certifications Courses
- Suicide Prevention Certification - Suicide Prevention Resource Center
- CPR Certification - American Red Cross
Language
Vietnamese
Native/ Bilingual
Affiliations
Volunteer, Sacred Heart, October 2025 to Present
Timeline
Administrative Assistant (Contract)
Premise Health
02.2025 - 07.2025
Unit Secretary - Psychiatry
Stanford Health Care
06.2024 - 12.2024
Patient Care Representative
Silicon Valley Medical Development
08.2022 - 04.2024
Patient Coordinator
Prince Dental Care
10.2021 - 06.2022
Dental Front Office Supervisor
Bay Area Community Health
11.2016 - 12.2019
Bachelor of Arts - Social Work
San Jose State University
Associate of Arts - Sociology
San Jose City College
High School Diploma -
Boynton High School
Certification - Dental Assisting
Silicon Valley CTE