Bryan Leach

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Same as referenced above at current employer

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Achieved Top 50 in the nationwide company 4 times and was No. 1 in the whole company one month.

Same as other branch manager positions with more focus and detail on affluent clients.

Was voted BM of the month 8 times by me peers over a 2 year period when employee engagement was a focus.