Bryan Lee
Lakewood
Summary
Detail-oriented professional with a solid foundation in behavior observation and documentation, complemented by experience in customer service. Proven ability to communicate effectively with diverse populations and maintain confidentiality while following established procedures. Eager to leverage analytical and decision-making skills as an Immigration Services Officer.
Overview
2
2
years of professional experience
Work History
Behavior Technician
08.2025 - 01.2026
- Observe individuals closely and document behaviors, activities, progress, and significant events accurately and objectively.
- Gathered information through observation, communication, and record review to inform treatment and service decisions.
- Complete detailed daily documentation and reports while ensuring information is accurate, organized, and submitted within required timeframes.
- Communicate professionally with clients, parents or guardians, supervisors, and other members of the care team.
- Recognize changes in behavior, unusual circumstances, inconsistencies, and potential concerns and communicate them to appropriate personnel.
- Follow established treatment plans, workplace policies, safety procedures, and supervisory instructions.
- Maintain confidentiality when handling personal, medical, behavioral, and other sensitive information.
- Use judgment and professionalism when responding to difficult or unexpected situations.
- Work with individuals from different backgrounds and adjust communication approaches according to the circumstances.
- Oversaw various tasks simultaneously while ensuring accuracy in documentation and timely submission.
- Maintain professional boundaries and demonstrate reliability when working with sensitive and confidential information.
- Collaborated with supervisors and professionals to convey observations and relevant information for enhanced care.
Crew Member / Team Member
Chipotle
08.2023 - 08.2025
- Provided professional and respectful service to customers from diverse backgrounds in a fast-paced environment.
- Communicated clearly with customers and coworkers to obtain information, clarify requests, and resolve routine problems.
- Followed detailed company procedures involving food safety, sanitation, cash handling, security, and daily operations.
- Maintained accuracy while processing customer orders, handling transactions, preparing food, and completing assigned responsibilities.
- Identified problems or discrepancies and promptly notified supervisors when additional assistance or corrective action was required.
- Prioritized multiple tasks during high-volume periods while maintaining attention to detail.
- Worked effectively with team members to complete responsibilities within established timeframes.
- Remained calm and professional when dealing with customer concerns, complaints, or stressful situations.
- Demonstrated dependability, punctuality, adaptability, and willingness to learn new procedures.
- Maintained an organized work environment and ensured assigned duties were completed according to established standards.
Education
Associate of Science - Magnetic Resonance Imaging Program
CNI College
Santa Ana, CA01-2027
Skills
- Information Gathering & Analysis
- Documentation & Recordkeeping
- Professional Communication
- Interviewing & Active Listening
- Problem Solving
- Attention to Detail
- Confidential Information
- Policy & Procedure Compliance
- Identifying Inconsistencies
- Report Writing
- Time Management
- Organization
- Customer Service
- Conflict Resolution
- Computer & Electronic Record Systems
- Working With Diverse Populations
- Teamwork & Independent Work
Additional Qualifications
- Strong written and verbal communication skills
- Experienced working with confidential and sensitive information
- Comfortable communicating with individuals from different backgrounds
- Strong observation and documentation skills
- Able to follow detailed policies, procedures, and instructions
- Able to learn and apply complex information
- Strong attention to accuracy and detail
- Able to work independently with limited supervision
- Able to work effectively in a team environment
- Proficient with computers and electronic documentation systems
Timeline
Behavior Technician
08.2025 - 01.2026
Crew Member / Team Member
Chipotle
08.2023 - 08.2025
Associate of Science - Magnetic Resonance Imaging Program
CNI College