Yolanda Lane
Ocala
Summary
Detail-oriented case support professional with experience initiating and responding to requests, researching and resolving case issues, and processing information using computer systems. Proven ability to gather and analyze case data, coordinate with internal and external partners, assist customers, and make decisions based on documentation in accordance with established policies and procedures.
Overview
6
6
years of professional experience
Work History
Seller Support Associate
Amazon
Ocala, FL
11.2023 - 01.2026
• Initiated and responded to requests via phone and email, assisting customers and resolving case-related issues.
• Researched case information, reviewed documentation, and analyzed data to determine next steps. • Processed case information using multiple internal systems with accuracy.
• Coordinated with internal teams and external partners; made decisions based on documentation.
Business Development Cordinator
General Rental Center
Ocala, FL
02.2020 - 11.2023
• Managed high-volume calls and initiated/responded to requests from customers, vendors, employers, and staff.
• Gathered and analyzed information to resolve issues and determine actions.
• Processed information using dealer systems and Microsoft Excel; assisted customers professionally.
Education
Associate of Science - Medical Coding And Billing
College of Central Florida
Ocala, FL04-2027
Skills
- Case Processing & Documentation
- Research & Issue Resolution
- Information Gathering & Analysis
- Initiating & Responding to Requests
- Internal & External Partner Coordination
- Teamwork and collaboration
- Friendly and helpful
Customer Assistance
Timeline
Seller Support Associate
Amazon
11.2023 - 01.2026
Business Development Cordinator
General Rental Center
02.2020 - 11.2023
Associate of Science - Medical Coding And Billing
College of Central Florida