Nohemy Antunez
Linden,NJ
Summary
Experienced hospitality professional with a strong background in customer relationship management and payment processing accuracy. Proven ability to enhance team performance through effective staff training and development. Recognized for swiftly resolving customer inquiries, contributing to high satisfaction rates. Skilled in managing reservations and coordinating events to exceed guest expectations.
Overview
5
5
years of professional experience
Work History
Seller Support Associate
New Balance Outlet
Elizabeth, New Jersey
11.2025 - Current
- Assisted customers with inquiries about product availability and features.
- Processed online orders efficiently and accurately for customer satisfaction.
- Collaborated with team members to resolve customer issues promptly.
- Educated customers on brand values and product benefits effectively.
- Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
- Maintained positive, professional demeanor by portraying company in positive light.
Host
Flaming Grill & Buffet
Linden, New Jersey
03.2025 - 09.2025
- Promptly greeted and seated guests upon arrival, enhancing overall guest experience.
- Managed guest complaints with professionalism and empathy to maintain high satisfaction levels.
- Facilitated training for new hosts on operational procedures to ensure consistent service quality.
Waitress Supervisor
Mamas Gourmet Pizza
Roselle, New Jersey
08.2023 - 09.2025
- Supervised waitstaff to deliver exceptional customer service during peak shifts.
- Trained new employees on established restaurant procedures and service standards.
- Managed inventory and placed orders to maintain adequate supply levels.
- Resolved customer complaints promptly and professionally to boost satisfaction.
- Collaborated with kitchen staff to enhance food delivery efficiency.
- Monitored dining area cleanliness and enforced health regulations compliance.
- Checked cash register operations for transaction accuracy throughout shifts.
- Performed opening and closing duties, including setting up dining areas and cleaning equipment.
Cashier Assistant
Burlington Coat Factory Distribution Center
Linden, New Jersey
06.2024 - 01.2025
- Delivered product information and assisted customers with inquiries effectively.
- Efficiently operated cash register, processing customer transactions accurately.
- Ensured checkout area remained clean and organized, while restocking shelves.
- Partnered with team members to enhance operational efficiency and customer service quality.
Cashier Team Lead
McDonald's
Tampa, Florida
10.2020 - 05.2021
- Supervised cashier team to enhance efficiency in customer service operations.
- Trained new cashiers in register operations and effective customer interaction techniques.
- Managed cash handling procedures, ensuring accuracy and security in transactions.
- Collaborated with kitchen staff to facilitate timely order processing and delivery.
- Assisted cashiers in resolving customer complaints and inquiries promptly.
- Maintained cleanliness of work environment by regularly sweeping floors and wiping counters.
Education
Associate of Health Science in Medical Assisting - Medical Assistant
Lincoln Technical Institute
Iselin, NJ07-2026
High School Diploma -
Linden High School
121 W St Georges Ave, Linden NJ06-2024
Skills
- Guest seating management
- Staff training and development
- Payment processing accuracy
- Order fulfillment
- Customer relationship management
- Effective communication
- Time management
- Up-selling techniques
- Leadership development
- Attention to detail
- Problem solving
Languages
English
Professional
Spanish
Professional
Timeline
Seller Support Associate
New Balance Outlet
11.2025 - Current
Host
Flaming Grill & Buffet
03.2025 - 09.2025
Cashier Assistant
Burlington Coat Factory Distribution Center
06.2024 - 01.2025
Waitress Supervisor
Mamas Gourmet Pizza
08.2023 - 09.2025
Cashier Team Lead
McDonald's
10.2020 - 05.2021
Associate of Health Science in Medical Assisting - Medical Assistant
Lincoln Technical Institute
High School Diploma -
Linden High School