Noah Thompson
Cardington,OH
Summary
Dynamic and detail-oriented professional with a proven track record at Hocking Hills Lodge, excelling in customer satisfaction and upselling techniques. Adept at managing high-volume dining environments while fostering guest relationships and ensuring compliance with food safety standards. Recognized for enhancing dining experiences through exceptional communication and efficient service.
Overview
10
10
years of professional experience
Work History
Restaurant Server
Hocking Hills Lodge and Conference Center
Logan Ohio
06.2023 - 01.2026
- Provided exceptional customer service to enhance guest dining experiences.
- Assisted in menu navigation, offering recommendations based on dietary preferences.
- Maintained cleanliness and organization of dining area to ensure optimal guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery and minimize wait times.
- Processed transactions accurately using point-of-sale systems for efficient billing.
- Adapted quickly to changing demands during peak service hours to maintain flow.
- Developed rapport with guests to encourage repeat visits and positive reviews.
- Trained new team members on best practices in service standards and procedures.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
PM Supervisor
Post Card Cabins
Nelsonville, OH
12.2022 - 07.2023
- Supervised daily operations, ensuring efficient workflow and timely project completion.
- Trained staff on safety protocols and operational procedures to enhance workplace safety.
- Implemented process improvements that streamlined communication between teams and increased productivity.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability for projects.
Assistant Innkeeper
Ravenwood Castle
New Plymouth, OH
11.2015 - 05.2022
- Assisted with guest check-in and check-out processes, ensuring a smooth experience.
- Coordinated housekeeping schedules to maintain high cleanliness standards throughout the inn.
- Supported event planning by organizing logistics and managing vendor relationships.
- Responded promptly to guest inquiries, providing information and resolving issues effectively.
Education
High School Diploma -
Vinton County High School
McArthur, OHSkills
Customer satisfaction
Order taking
Organization
Guest service
Exceptional communication
Cleanliness
Menu recommendations
Cash handling
POS system operation
Cleaning and sanitizing
Order accuracy
Menu memorization
Detail-oriented
Table setting
Dining area maintenance
Allergy awareness
High volume dining
Safe food handling
Suggestive selling
Tableside service
Memory retention
Service prioritization
Quality control
Order management
Professional appearance
Relationship management
Payment processing
Alcohol service
Menu presentation
Front-of-house display creation
Daily specials memorization
Guest relations management
Salesmanship
Item promotion
Bill computation
Bar terminology
Drink preparation
Food station setup
Banquet coordination
Wine pairings
Food spoilage prevention
Food inspection
Wine service
Food and beverage pairings
Customer service
Team collaboration
Adaptability and flexibility
Food safety
Conflict de-escalation
Server etiquette
Task prioritization
Efficient service
Kitchen coordination
Customer complain resolution
Tray balancing techniques
Check payment processing
Food preparation knowledge
Register operation
Price memorization
Shift coordination
Table management
Beverage inventory management
Guest seating management
Waitlist management
Special dietary requirements
Dining customer service
Station stocking
Table setting arrangements
Tip management
Dining crew workflow optimization
Point of sale (POS) system operations
Financial records oversight
Multiple order management
Menu design
Effective customer upselling
Buffet setup and takedown
Hospitality and accommodation
Sanitation compliance
Food safety oversight
Dish preparation
Wine history
Strong work ethic
Exceptional customer service
Food running
Guest engagement
Table bussing
Sales expertise
Food safety practices
Food delivery
Hospitality service expertise
Sales techniques
Guest seating
Table setting knowledge
Food sales and promotion
Inventory management
Beverage preparation
Performance improvement
Supply restocking
Ordering procedures
Point of sale operation
Timeline
Restaurant Server
Hocking Hills Lodge and Conference Center
06.2023 - 01.2026
PM Supervisor
Post Card Cabins
12.2022 - 07.2023
Assistant Innkeeper
Ravenwood Castle
11.2015 - 05.2022
High School Diploma -
Vinton County High School