Summary
Overview
Work History
Education
Skills
Timeline
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Nabiha Ettayebi

Clearwater,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

17
17
years of professional experience

Work History

Restaurant Server

Applebee's Grill + Bar
Clearwater, FL
02.2024 - Current
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Assisted other servers as needed during peak hours or special events.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Restaurant Server/Restaurant Shift Manager

Mugs Sports Bar and Grill
Clearwater, FL
01.2023 - 02.2024
  • Planning special events such as receptions, promotions, and corporate luncheons in the restaurant.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods, to address customer inquiries effectively.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.

Housing Locator

Good Shepherd Housing & Family Services, Inc.
02.2011 - 12.2019
  • Ability to handle crises and emergencies, as homeless families often face urgent situations that require immediate attention and support
  • Facilitated community service referrals by advocating for individual needs and removing roadblocks
  • Understanding and empathizing with the struggles and challenges faced by homeless families is crucial
  • Organizing and managing cases efficiently, including assessing needs, developing action plans, and coordinating services to address the unique circumstances of each family
  • Building and maintaining relationships with landlords, housing agencies, shelters, community organizations, and other relevant stakeholders to facilitate housing placements
  • Understanding of relevant housing laws, tenant rights, and regulations to guide homeless families through the legal aspects of securing and maintaining housing
  • Developing strategies for managing stress and maintaining emotional well-being, as working with homeless populations can be emotionally challenging
  • Conducted abuse and neglect assessments on clients and compiled documentation for court reports
  • Provided crisis intervention and substance abuse services in the community to assist clients in regaining control of their lives.

Apartment leasing manager

The Cloisters
10.2007 - 01.2011
  • Ensured that properties adhered to local, state, and federal regulations, which included prohibiting any form of discrimination in operational practices
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  • Set up appointments for showings of marketed properties
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes
  • Finished final move-out walk-throughs with tenants to identify any repairs that were needed
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.

Education

Diploma - Hospitality Management

Alison
Online
01.2022

Diploma - Food And Nutrition

Alison
Online
01.2020

Bachelor of Arts - Police Science

Mohammed V-universitetet i Agdal
Rabat, Rabat-Salé-Kénitra
01.1996

Skills

  • Passion for customer satisfaction
  • Exceptional communication
  • Allergy awareness
  • Food safety understanding
  • Hospitality Service Expertise
  • Natural leader
  • Service-oriented
  • Relationship building
  • Daily Specials Memorization
  • Problem-solving
  • Order Management
  • Alcohol Service
  • Cleaning and Sanitizing
  • Order Accuracy
  • Customer Satisfaction
  • Menu Recommendations
  • Item Promotion
  • Banquet Coordination
  • Active listening
  • Guest Relations Management

Timeline

Restaurant Server

Applebee's Grill + Bar
02.2024 - Current

Restaurant Server/Restaurant Shift Manager

Mugs Sports Bar and Grill
01.2023 - 02.2024

Housing Locator

Good Shepherd Housing & Family Services, Inc.
02.2011 - 12.2019

Apartment leasing manager

The Cloisters
10.2007 - 01.2011

Diploma - Hospitality Management

Alison

Diploma - Food And Nutrition

Alison

Bachelor of Arts - Police Science

Mohammed V-universitetet i Agdal

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Nabiha Ettayebi