Kerly Correa
West New York,NJ
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
Work History
Host
Chart House
02.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Waitress
Applebee's Grill + Bar
03.2021 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Business Administration And Management
Hudson County Community College
Jersey City, NJ06-2026
High School Diploma -
Institution Educativa La Paz
Medellin, Colombia 12-2020
Skills
- Strong collaboration and teamwork skills, with the ability to work effectively in dynamic environments to achieve common goals
- Highly adaptable and creative, with the ability to generate innovative ideas and adjust strategies to meet evolving business needs
- Outstanding Customer Relationship with a focus on building strong client connections, enhancing customer engagement, and fostering long-term loyalty
- Versatile and innovative, with the ability to adapt to changing environments and develop creative solutions to challenges
- Continuously seeks and integrates new knowledge to enhance expertise and adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Chart House
02.2024 - Current
Waitress
Applebee's Grill + Bar
03.2021 - 02.2024
Bachelor of Science - Business Administration And Management
Hudson County Community College
High School Diploma -
Institution Educativa La Paz
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