Kerrie Rain
Cross City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
Work History
Waitress
Who Dat Bar and Grille
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Assisted in training new staff on menu items and service protocols.
- Processed payments accurately using POS system, ensuring efficient transaction handling.
- Developed knowledge of menu offerings to enhance guest experience and satisfaction.
- Handled customer complaints with professionalism, contributing to positive dining experiences.
- Participated in team meetings to discuss improvements in service efficiency and quality.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Sales Clerk
Cheek Pharmacy
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Processed cash transactions accurately and efficiently at point-of-sale terminal.
- Maintained cleanliness and organization of sales floor to promote safety and accessibility.
- Stocked shelves with merchandise, ensuring optimal product placement for visibility.
- Monitored expiration dates on products, ensuring compliance with health regulations.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Sales Associate
Cash And Carry
07.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained product displays and inventory organization to ensure store presentation standards.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Collaborated with team members to achieve sales targets and improve customer service quality.
- Resolved customer complaints effectively, ensuring satisfaction and retention of clientele.
- Participated in promotional events to boost product visibility and drive sales growth initiatives.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Restaurant Waiter
Lighthouse Restaurant
01.2024 - 07.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multi-table service efficiently during peak hours to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new waitstaff on restaurant protocols and menu offerings.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled cash transactions accurately, processing payments and managing tips effectively.
- Developed strong rapport with regular customers, fostering loyalty and enhancing service quality.
- Resolved customer complaints promptly, contributing to positive dining experiences and feedback.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Waitress
Cypress Inn Restaurant
04.2023 - 01.2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow.
- Assisted in training new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy.
- Processed customer orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Resolved customer complaints promptly, fostering positive relationships and trust.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Pharmacy Technician
Best Drugs
09.2003 - 05.2012
- Processed and filled prescriptions accurately under pharmacist supervision.
- Assisted customers with medication inquiries and provided exceptional service.
- Maintained inventory levels by restocking shelves and managing expiration dates.
- Operated pharmacy software systems to manage patient records and medication orders.
- Verified prescription accuracy, identifying potential drug interactions or errors.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Contributed to workflow improvements, enhancing efficiency in prescription processing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Bachelor of Science - Early Childhood Education
Grand Canyon University
Phoenix, AZ01-2029
High School Diploma -
Bell High School
Bell, FL06-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Prioritization
- Filing
- Assertiveness
- Recordkeeping strengths
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
Timeline
Sales Associate
Cash And Carry
07.2024 - Current
Restaurant Waiter
Lighthouse Restaurant
01.2024 - 07.2024
Waitress
Cypress Inn Restaurant
04.2023 - 01.2024
Pharmacy Technician
Best Drugs
09.2003 - 05.2012
Waitress
Who Dat Bar and Grille
Sales Clerk
Cheek Pharmacy
Bachelor of Science - Early Childhood Education
Grand Canyon University
High School Diploma -
Bell High School