Melissa Spivey
Crescent Springs,KY
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Waitress
Grandview Tavern
05.2018 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitress
Peewee's Place
03.2009 - 06.2018
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Customer Service Representative/Mortgage Loan Processor Assistant
U.S. Bank
11.2000 - 06.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Closer/Post Closer
U.S. Bank
11.2000 - 06.2006
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Compliance Specialist
U.S. Bank
11.2000 - 06.2006
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
Mortgage Post Closer 3
U.S. Bank
11.2000 - 06.2006
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
Education
Certificate of Completion - General Office Services
Center for employment training ~ Ky
Newport, KY08.2000
High School Diploma -
Newport High School
Newport, KY08.1993
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Active Listening
- Data Entry
- Call center experience
- Microsoft Excel
- Microsoft PowerPoint
- Filing
- Multi-line phone talent
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
Timeline
Waitress
Grandview Tavern
05.2018 - Current
Waitress
Peewee's Place
03.2009 - 06.2018
Customer Service Representative/Mortgage Loan Processor Assistant
U.S. Bank
11.2000 - 06.2006
Closer/Post Closer
U.S. Bank
11.2000 - 06.2006
Compliance Specialist
U.S. Bank
11.2000 - 06.2006
Mortgage Post Closer 3
U.S. Bank
11.2000 - 06.2006
Certificate of Completion - General Office Services
Center for employment training ~ Ky
High School Diploma -
Newport High School
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