BRYAN MAINA
South Lake Tahoe
Summary
Front Office Agent with a strong commitment to exceptional guest service. Proficient in efficiently managing check-in and check-out processes while addressing guest inquiries with accuracy. Known for building positive relationships with guests and team members through effective communication and service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Consultant
Holiday Inn Club Vacations
Stateline
09.2022 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customers to understand needs and refer to optimal services.
CA Real Estate Advisor
Engel & Volkers Real Estate
Zephyr Cove
07.2022 - 07.2024
- Spent 70% of my time building pipeline by prospecting through cold calling, email marketing, flyers marketing to generate leads for potential business resulting in a 2 to 3% close rate.
- Spent 30% of time cultivating relationships, managing current accounts and used consultative selling approach to sell and close new accounts focusing on listing both commercial and residential real estate.
Front Desk Agent
3 Peaks Resort & Beach Club
South Lake Tahoe
03.2021 - 09.2022
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservation system to ensure accurate bookings and room assignments.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated with housekeeping to maintain cleanliness and readiness of rooms.
- Provided information about resort amenities, services, and local attractions.
- Processed payments and maintained accurate financial records for transactions.
- Collaborated with team members to enhance overall guest experience and satisfaction.
Operations Manager
Dragonfly Bagel Co.
South Lake Tahoe
06.2021 - 07.2022
- Operations Manager role overseeing all restaurant operations for a team of 5 including recruitment and on boarding of new hires, timekeeping management, scheduling on-going trainings and performance reviews, inventory control and procurement as well as managing restaurant operations that resulted in 35% growth year over year in revenue.
- All this resulted in DragonFly Bagel Co. being nominated for the Best Restaurant in South Lake Tahoe in 2022 & 2023 by the Tahoe Tribune.
Line Cook
Boulevard Restaurant
San Francisco
11.2019 - 03.2020
Hospitality Management Intern
Hotel Schweizerhof
Zurich
04.2019 - 09.2019
Culinary Intern
Kempinski Hotels
Nairobi
04.2018 - 08.2018
Education
Associate in Arts (A.A.) - Culinary Arts & Hospitality Management
Business & Hotel Management School
Lucerne, Switzerland11.2019
Skills
- Reservation management
- Guest services
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Payment processing
Certification
• Digital Marketing & E-Commerce, Google, Virtual, 06/23
• 360 Leadership Development Training, Expansions, Holiday Inn Club Vacations Corporate Campus, 04/24
• 360 Leadership Development Training, Expansions, Holiday Inn Club Vacations Corporate Campus, 04/24
Languages
- Swahili
- English, Native
- Swahili, Fluent
Timeline
Sales Consultant
Holiday Inn Club Vacations
09.2022 - Current
CA Real Estate Advisor
Engel & Volkers Real Estate
07.2022 - 07.2024
Operations Manager
Dragonfly Bagel Co.
06.2021 - 07.2022
Front Desk Agent
3 Peaks Resort & Beach Club
03.2021 - 09.2022
Line Cook
Boulevard Restaurant
11.2019 - 03.2020
Hospitality Management Intern
Hotel Schweizerhof
04.2019 - 09.2019
Culinary Intern
Kempinski Hotels
04.2018 - 08.2018
Associate in Arts (A.A.) - Culinary Arts & Hospitality Management
Business & Hotel Management School