Bryan Marinez

• Management of international team of 22 EVSE Field and Site Engineering professionals. Direct involvement in performing installation, commissioning, and service of over 300,000 L2 and L3 EVSE charging ports.
• Managed scale expansion of EVSE network projects over last 36 months. Installation base has grown 30% year to Year on Year with increased volume in L3 installations.
• Direct and indirect management of customer and contractor escalations.
• Development of work order management system Standard Operating procedures, metrics, and Service Level Agreement management of EVSE installation and service products.
• Management of team of EVSE Field Subject Matter Experts to perform Root Cause Analysis on key customer accounts.
• Reduced time to complete service calls and expertly retained key customers.
• Recruited, interviewed and hired employees from staff of 2, to staff of over 20, with 2 managers.
• Increased Authorized Commissioning Partner base by 40%.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed detailed plans based on broad guidance and direction.
• Defined clear targets and objectives and communicated to other team members.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed New Product Introduction Field protocols and Okay to Sell/Ship criteria.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

• Managed scale expansion of EVSE network projects over last 36 months. Installation base has grown 30% year to Year on Year with increased volume in L3 installations.
• Direct and indirect involvement with 2000 new customer cases per month.
• Direct and indirect management of customer and contractor escalations.
• Development of work order management system Standard Operating procedures, metrics, and Service Level Agreement management of EVSE installation and service products.
• Management of team of EVSE Field Subject Matter Experts to perform Root Cause Analysis on key customer accounts.
• Reduced time to complete service calls and expertly retained key customers.
• Reduced Operating Expenses relative to service activity by 25% within 6 month period.
• Recruited, interviewed and hired employees from staff of 2, to staff of over 20, with 2 managers.
• Increased EVSE contractor base from 20 contractors to 80 in 12 month period. Internationally and multi-region.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed detailed plans based on broad guidance and direction.
• Defined clear targets and objectives and communicated to other team members.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed New Product Introduction Field protocols and Okay to Sell/Ship criteria.

• Management of Tennessee Valley Authority (TVA) weatherization funding for limited income households. 154 Local Power Companies (LPC) served. (TVA customer base). Both turnkey and LPC managed project strategies executed.
• Executed $1 Million dollar pilot projects in both co-managed (2018) and turnkey (2019) pilots. 250 homes served, with overall effective spend of 99.98%.
• Managed 7 employees, in two departments, including Energy Auditors, Quality Control Inspector, Operations Staff
• Interfacing with Municipal, State, Federal Agencies (Utilities, Local Power Companies, Local Municipalities)
• Facilitating continuous improvement through quality assurance systems including on site evaluations, internal audits customer surveys
• Actively planning field activities according to set time lines/order of operations
• Managing budgetary activity and milestones in compliance with program/project goal.
• Developing trade ally quality metrics and training.
• Developing internal quality metrics and training to improve efficiency in both turnkey and LPC managed programs.
• Planned and oversaw team operations within 7 state territory.
• Met with customers to resolve issues and build productive relationships.
• Investigated issues and developed effective solutions.

• Working with investor owned utilities in 5 states throughout Mid-West/East Coast regions to promote energy efficiency programs.
• Managing Utility/End Use Customer (commercial industrial) relationships. Promoted facilitated site surveys, energy efficiency programs, incentives, energy savings for Utility End Use Customers. Automated Demand Side Management Programs (Demand Response)
• Increased Commercial Industrial client portfolio, by over 50%, in 9 month period,
• Distributed Energy Resource design integration

• Managed global assets that provided Automated Demand Response and Demand Response energy reduction for Utility Clients..
• Maintained 100% up time for Global Utility Client assets.
• Managed 50 MW of demand reduction globally.
• Utilized source code control for tracking configurations and changes.
• Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
• Managed Network Operating Center (NOC) including staff supervision, technical infrastructure and server performance.

Project Management of Custom Automation Equipment production. Applications/Products included:

• Material Handling/Aerospace Applications/Automotive/Medical/Pharmaceutical
• Reduced project costs by average of 15% through secondary sourcing/ local sourcing.
• Brought to completion over $2 million in projects in 12 month period.

• Served as Commercial Residential Solar Project Management from lead maturity to commissioning
• Successfully executing Solar Project Sales, in both Commercial and Residential arenas. Activities: budgeting, design, construction management, and warranty fulfillment
• Managed sales to commissioning of 40 small to large scale installations
• Served as Project Troubleshooter all client-side warranty scenarios
• Facilitated 98% up time of 1 MW Solar Farm

• Managed all technical project needs for 800 acre facility which included Event Center, Equestrian Center, and Research/ Farm Facility
• Generated $300,000 in revenue annually
• Designed/installed mesh network for 400 site RV park, all building facilities.
• Managed customer technical needs to support 80+ events per year in 2 facilities.