Bryan McConnell
Glendale,AZ
Summary
Dependable and service-focused Delivery Driver motivated to deliver consistent, prompt, and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over more than more than six years delivers energetic approach to meeting expectations.
Overview
5
5
years of professional experience
Work History
Lowe’s Pro Delivery Driver II
Lowe’s
10.2018 - Current
- Planned and executed efficient delivery schedules for in-apartment and line haul markets, ensuring on-time order fulfillment
- Provided exceptional customer service, building positive relationships and exceeding expectations
- Managed all aspects of delivery process, from printing loading tickets to capturing signatures and verifying deliveries
- Supported warehouse operations through tasks like pulling, checking, and stocking merchandise
- Maintained a safe and compliant environment by verifying daily vehicle inspections, managing equipment cleanliness and maintenance, and escalating safety concerns
- Fostered collaborative relationships with sales and other departments to deliver seamless customer service
- Acted as a trusted point of contact for resolving customer issues and ensuring procedure adherence
- Navigated both line haul routes and in-apartment deliveries with precision and care, ensuring product integrity and customer satisfaction.
HD SUPPLY
HD Supply White Cap
Phoenix, AZ
05.2022 - 05.2023
- Safely operate a 26’ box truck while transporting products to and from specified destinations in accordance with Federal Motor Carrier Safety Regulations
- Assist in or load alone, anywhere between 30-45 separate delivery’s including washers, dryers, ovens, refrigerators, tile, janitorial supplies, etc
- Communicate with customers to effectively deliver items
- Placing items in garages, connex boxes, maintenance rooms, receiving areas, offices, and hospitals
- Obtain signature of receipt, pick up returns and complete logs and other paperwork related to deliveries, and review invoices
- Coachable and Communicative, by both management, my peers and customers
- Deliver quality customer service while maintaining a work area and vehicle that is clean, safe, and stocked with the products customers need
- Being friendly and professional, and responding quickly to customer and associate needs
- Verifying that merchandise is in good condition, accurately accounted for, and delivered to customers on time
- Inspecting delivery vehicles and ensuring the safety and security of the loading and unloading process.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
LOWES HIW
- Safely operate a 26’ box truck while transporting products to and from specified destinations in accordance with Federal Motor Carrier Safety Regulations
- Assist in or load alone, anywhere between 5-13 separate deliveries including washers, dryers, ovens, refrigerators, tile, lumber, etc
- Assist delivery helpers in moving loads into customers’ houses
- Sometimes over pony walls, through narrow openings or over balconies
- Obtain signature of receipt, pick up returns and complete logs and other paperwork related to deliveries, and review invoices
- Coachable and Communicative, by both management, my peers and customers
- Deliver quality customer service while maintaining a work area and vehicle that is clean, safe, and stocked with the products customers need
- Being friendly and professional, and responding quickly to customer and associate needs
- Verifying that merchandise is in good condition, accurately accounted for, and delivered to customers on time
- Inspecting delivery vehicles and ensuring the safety and security of the loading and unloading process.
Lowes 2557 Building materials
- Professionally engaging customers to help with project needs and answer questions
- Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up
- Engaging in safe work practices and encouraging others to do the same
- Close-down department per closing list
- Pack down any and all empty homes
- Bring in lumber trucks every week
- Communicating with my manager of big sales so we can get more products in for customers
- Communicate with LP on any broken damaged or missing cantilevers or racking.
Lowes 2557 Flooring supervisor
- Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project
- Ensuring displayed merchandise reflects high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.
LOWES HIW
- Plan and execute delivery activities including preparing delivery loads
- Following planned delivery routes
- Assisting with merchandise installations or returns
- Responsible for unloading, installing, and checking appliances and store equipment
- Responsible for cleanliness and standard maintenance of delivery vehicles and observing safety procedures regarding Department of Motor vehicles regulations, hazmat, and power equipment tools, including complying with reporting
- Acts courteously, handles customer concerns, and resolves and/or escalates when necessary
- Follows all established policies, procedures and local, county, state and federal laws
- Performs daily vehicle maintenance checks
- Ensures daily work requirements are met, maintaining quality and quantity performance.
LOWES HIW
- Execute delivery activities including preparing delivery loads
- Following planned delivery routes and assisting with merchandise insulations or returns
- Responsible for unloading, installing and checking appliances and store equipment
- Helping the driver Load deliveries
- Responsible for cleanliness and standard maintenance of delivery vehicles and observing safety procedures
- Calling customers for delivery windows and updates
- Offering extended protection plans after installation to drive home sales and customer loyalty
- Efficient in Genesis and store iPods
- Safe clean driving record
- Practice safe lifting techniques and loading.
Bircher Exterminating
- Assist customers in starting new services and sales
- Proficient in safe bee removal
- Safely handle all state mandated chemicals with proper storage, application, and disposal techniques
- Protect the company's assets by maintaining organized, safe, and clean work areas, complying with safety and security standards always
- Inspect commercial and residential sites to diagnose pest control needs
- Apply pesticides to structures according to safety procedures, regulations and pesticide label instructions
- Spray, fog, bait and set traps to control pests in and around areas
- Use personal protective gear during applications and educate customers and clients on safety protocols
- Safely fume for gophers and grounds control
- Use of bait stations for rodents
- Maintain company vehicle and all safe driving responsibilities
- Follow all federal and state regulations
- Maintain constant communication with office, manage inventory of chemicals, and complete requested documentation.
Bircher Exterminating State mandated Semi-Truck fumigation Quartzite facility
- Responsible for fumigation of tractor trailers carrying produce, flowers, wood and all other commodities that require fumigation according to California state/Arizona state regulations/ FDA regulations
- Drive across state lines to escort truckers to shop
- Airtight seal of all cracks, holes, etc
- And safely heat Methyl Bromide to gas state and pump into tractor trailer
- Follow state laws in safe clearance of tractor trailer using state monitored scuba gear and breathing apparatus with heart monitors
- Fill out state paperwork and present certificates for passed fume
- Keep records for up to three years with the ability to access info regularly.
Education
High School Diploma -
Redlands East Valley High School
Redlands, CA06-2002
Skills
- Package Scanning
- DOT Compliance
- Mileage Tracking
- Order Verification
- Quality Assurance
- Stock Management
- Customer Satisfaction
- Team Leadership
- Task Delegation
- Vehicle Maintenance
- Route Planning
- Courteous Demeanor
- Professional Telephone Demeanor
License Education Training
- General Pest license, 2017, present
- Industrial and Institutional license, 2017, present
- Crafton Hills Community College, Yucaipa, CA, 2003, 2005, Economics
- Redlands East Valley High School, Redlands, CA, 2002, 2002, High School Diploma
Timeline
HD SUPPLY
HD Supply White Cap
05.2022 - 05.2023
Lowe’s Pro Delivery Driver II
Lowe’s
10.2018 - Current
LOWES HIW
Lowes 2557 Building materials
Lowes 2557 Flooring supervisor
LOWES HIW
LOWES HIW
Bircher Exterminating
Bircher Exterminating State mandated Semi-Truck fumigation Quartzite facility
High School Diploma -
Redlands East Valley High School
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