BRYAN MCGOWAN
Chesapeake,OH
Summary
Hardworking delivery driver with a proven ability to handle high-volume deliveries efficiently and effectively, ensuring minimal delays. Utilizes extensive knowledge of local traffic patterns to organize optimal routes, consistently meeting stringent deadlines. Committed to providing consistent quality service, delivering on-time and accurate shipments. A team player willing to take on any task to support the team and contribute to the overall success of the business. Offers strong sales and customer relation abilities, ensuring customer satisfaction and fostering long-term relationships. A dependable employee seeking an opportunity to expand skills and make valuable contributions to company success. Known for being hardworking, ethical, and detail-oriented, with a demonstrated track record in customer service, time management, and sales tracking. Skilled in troubleshooting problems and developing successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and consistently exceeding goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Class A CDL Driver
Area Storage & Transfer
09.2024 - Current
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
- Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Upheld strict compliance with all DOT regulations, including hours of service rules, weight restrictions, and vehicle inspections.
Driver
Republic Services
12.2023 - 09.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Delivery Driver
PepsiCo
08.2018 - 12.2023
- Answered delivery, payment, and stock questions to enhance customer experience
- Handled and loaded packages safely to minimize damage or reduce injury
- Followed scanning, tracking, and documentation procedures to reduce errors
- Complied with security protocols to maximize safety
- Provided highest level of customer service to achieve delivery satisfaction rating
- Adhered to delivery instructions to properly collect and deliver products
- Increased sales with skilled customer cross-promotions
- Developed and maintained customer relationships
Sales Driver
Spriggs Distributing
02.2011 - 08.2018
- Increased revenue from existing accounts with expertise in relationship-based selling
- Maximized customer retention through consistent delivery of top-notch, personalized service
- Acquired new customers by identifying solicitation opportunities and expertly building connections with prospects
- Helped customers understand and select different products by staying current on available offerings
- Handled numerous customer issues personally as primary responder for customer issues and opportunities
- Met sales targets by keeping customers satisfied and well-stocked with products
- Promoted overall route growth with opportune visits to potential new customers
- Brought in new customers by prospecting local businesses
- Boosted revenue by continuously suggesting new products and using cross-selling opportunities
- Kept sales revenue by regularly connecting with established accounts
- Informed regular customers of new products or services and price changes
E-Commerce Customer Service Assistant
Amazon
08.2010 - 02.2011
- Acknowledged and resolved customer grievances with tactful communication and critical thinking
- Leveraged product and service knowledge to answer questions and promote high-quality service delivery
- Processed complaints and related refunds and exchanges on products and services
- Collected information from customers to update records and accounts
- Discussed promotions and special offers to customers to increase sales
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Updated records with all interactions and customers transactions
AR Billing Specialist
Directv
06.2009 - 08.2010
- Negotiated credit extensions when necessary
- Received payments and post amounts paid to customer accounts
- Helped customers get back on top of payment demands by setting up accommodating plans
- Recorded address changes and purged records of deceased customers for assigned accounts
- Educated customers about the terms of contracts and payment requirements
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
Front Desk Patient Coordinator
Premier Therapy
04.2008 - 06.2009
- Obtained payments directly from patients or through insurance reimbursement by completing and filing forms
- Greeted patients and visitors to determine needs and direct accordingly
- Completed insurance claim forms or other required paperwork
- Met bookkeeping needs by tracking aging balances, pursuing collections and sending statements
- Checked patients in and out of appointments
- Scheduled patient appointments in EMR system
- Collected patient copays and balances
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
Education
CDL Class-A -
C1 Trucking School
Indianapolis, IN02.2012
GED - undefined
Home School
Huntington, WV01.2007
Skills
- Order verification
- Sales strategy development
- Problem-solving
- Client relationship management
- Strong communication
- Positive Attitude
- Customer Service
- Documentation
- Strong work ethic
- Pretrip inspections
- Safe driving practices
- Trailer coupling and uncoupling
- Defensive driving techniques
Certification
- Medical Examiner's Certificate – U.S. Department of Transportation.
- Commercial Driver's License (CDL) - OH Department of Motor Vehicles.
- Forklift Certification
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
Timeline
Class A CDL Driver
Area Storage & Transfer
09.2024 - Current
Driver
Republic Services
12.2023 - 09.2024
Delivery Driver
PepsiCo
08.2018 - 12.2023
Sales Driver
Spriggs Distributing
02.2011 - 08.2018
E-Commerce Customer Service Assistant
Amazon
08.2010 - 02.2011
AR Billing Specialist
Directv
06.2009 - 08.2010
Front Desk Patient Coordinator
Premier Therapy
04.2008 - 06.2009
GED - undefined
Home School
- Medical Examiner's Certificate – U.S. Department of Transportation.
- Commercial Driver's License (CDL) - OH Department of Motor Vehicles.
- Forklift Certification
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
CDL Class-A -
C1 Trucking School
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