Bryan Miller
Alvin
Summary
Dynamic and results-oriented sales professional with over 4 years of experience in retail management and customer service. Proven track record of exceeding sales targets and enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in inventory management, staff training, and operational oversight. Seeking to leverage expertise in a challenging new role to drive business growth and foster a positive shopping environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Sales Representative
T-Mobile
02.2024 - Current
- Consistently exceeded monthly targets for acquiring new customers and clients
- Provided support to existing customers and clients, resolving account and technical issues efficiently
- Successfully de-escalated challenging situations, leading to improved customer satisfaction
- Assessed customer and client needs to determine the appropriate course of action, develop tailored plans, and allocate necessary resources
Store Manager
Cricket Wireless
04.2021 - 12.2023
- Led and motivated a team of sales associates, providing training and guidance to enhance customer service and achieve sales goals
- Oversaw daily store operations, ensuring efficient workflows, proper inventory management, and adherence to company policies and standards
- Mentored and developed staff, fostering a collaborative work environment and encouraging professional growth
- Implemented strategies to improve team performance, leading to consistent achievement of sales targets and enhanced customer satisfaction
- Managed conflict resolution among staff and customers, maintaining a positive and professional store environment
- Conducted regular performance evaluations, providing constructive feedback to improve employee engagement and productivity
Floor Attendant
Goodwill Industries
10.2020 - 03.2021
- Organized and replenished sales floor merchandise, ensuring new clothing and products were consistently displayed to maintain an inviting shopping environment
- Removed unpurchased or outdated items from the sales floor in accordance with store policies to optimize inventory turnover
- Maintained store cleanliness, including sweeping floors, tidying the main areas, and cleaning restrooms to uphold store standards
- Provided assistance to customers with the safe loading of large or heavy merchandise, such as furniture, ensuring a positive and seamless customer experience
Bank security guard
Securitas
02.2018 - 10.2020
- Monitored bank activities for unusual or suspicious behavior, ensuring a safe environment for all customers and staff
- Conducted regular inspections of vehicles in the vicinity of the bank to detect any unusual or suspicious activity
- Performed thorough security sweeps of the premises, ensuring a safe and secure environment for customers and staff
- Executed detailed inspections of ATMs to identify and report any potential skimming devices, safeguarding customer information and financial assets
- Assisted colleagues and management in various security-related tasks as needed, contributing to a cohesive and proactive security team
Education
Some college - Aerospace engineering
West Virginia University
Morgantown, WV05.2017
Skills
- Leadership huddles
- Surveillance
- Cash Handling
- Customer service
- Store Management Experience
- Schedule management
- Sales
- Inventory tracking
- Conflict Management
- Technical support
Certification
Driver's License, 11/23, 09/32
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Sales Representative
T-Mobile
02.2024 - Current
Store Manager
Cricket Wireless
04.2021 - 12.2023
Floor Attendant
Goodwill Industries
10.2020 - 03.2021
Bank security guard
Securitas
02.2018 - 10.2020
Some college - Aerospace engineering
West Virginia University
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