Bryan Moreo
Rancho Cucamonga,CA
Summary
Results-oriented Plumbing Manager with a demonstrated history in the industry, specializing in crew management and plumbing solutions. Expertise in both residential and commercial sectors has led to enhanced service delivery through innovative project planning and adherence to safety protocols. Notable achievements include improved team performance and elevated customer satisfaction rates. Committed to driving operational efficiency while maintaining high standards of compliance.
Overview
21
21
years of professional experience
Work History
Senior Lead Technician
Steves 5 Star Service
Upland , CA
04.2024 - 01.2025
- Coordinated with vendors regarding procurement of parts and services required for system operations.
- Provided technical guidance and support to junior technicians.
- Inspected drainage and other plumbing systems for compliance with local regulations.
- Communicated with key individuals, contractors and plumbers to promote new business.
- Coordinated deliveries with local warehouses and suppliers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers and provided customer service support.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Provided product information to customers, answered questions, and made product recommendations.
- Cultivated lucrative relationships with clients by providing exemplary service and utilizing dynamic communication skills.
- Provided technical advice regarding plumbing repairs and installations.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Completed paperwork related to sales orders, returns, exchanges, and warranties.
- Reported project progress, site problems and labor status to supervisors.
- Conducted regular safety meetings with team members to ensure safe working conditions.
- Provided technical guidance to subordinates on various aspects of plumbing repairs and installations.
- Trained new employees in proper installation techniques and safety procedures.
- Ensured that all plumbing work was completed in accordance with applicable codes and regulations.
- Reviewed blueprints, building codes and specifications to determine work details and procedures.
- Inspected work sites for safety hazards and took corrective actions when needed.
Lead Plumbing Technician
SweetWater Plumbing
Upland, CA
08.2023 - 03.2024
- Installed automated controls to regulate pressure and volume in pipe systems.
- Installed backflow prevention devices in accordance with local regulations.
- Educated customers on best practices for maintaining their home's plumbing system.
- Conducted regular safety meetings with team members to ensure safe working conditions.
- Adjusted equipment to prepare for excavating and boring geological materials.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Supervised personnel in order to meet goals related to quality, efficiency, productivity, cost control.
- Delegated work to staff, setting priorities and goals.
- Provided customers with estimates for labor costs associated with repair jobs.
- Repaired and replaced worn or defective parts of plumbing systems.
- Utilized problem-solving skills to troubleshoot complex issues quickly and efficiently.
- Tested plumbing systems for leaks using air and water pressure gauges.
- Installed gas appliances such as stoves, dryers, furnaces and water heaters according to safety codes.
- Trained new employees in proper installation techniques and safety procedures.
- Ensured that all plumbing work was completed in accordance with applicable codes and regulations.
- Reviewed blueprints, building codes and specifications to determine work details and procedures.
- Monitored equipment operation during extraction process to detect problems.
- Prepared and planned worksites to help jobs run smoothly.
- Planned, scheduled, and coordinated daily tasks of plumbing crew.
- Trained and monitored employees to teach daily tasks and improve performance.
Plumbing Service Technician
Klaus and sons
Upland, CA
08.2021 - 07.2023
- Installed backflow prevention devices in accordance with local regulations.
- Educated customers on best practices for maintaining their home's plumbing system.
- Performed routine maintenance on plumbing systems to ensure proper functioning.
- Inspected drainage systems for blockages and leaks.
- Inspected installations to repair leaks and make adjustments to pipes.
- Responded promptly to customer inquiries regarding service requests.
- Provided customers with estimates for labor costs associated with repair jobs.
- Repaired and replaced worn or defective parts of plumbing systems.
- Utilized problem-solving skills to troubleshoot complex issues quickly and efficiently.
- Tested plumbing systems for leaks using air and water pressure gauges.
- Installed gas appliances such as stoves, dryers, furnaces and water heaters according to safety codes.
- Shut off steam or other gases or liquids from pipes to conduct maintenance.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Replaced broken pipes using appropriate tools and materials.
- Responded quickly to emergency service requests from customers.
- Ordered necessary supplies from vendors when needed.
- Maintained accurate records of all work completed for billing purposes.
- Followed all safety protocols when working around hazardous materials.
- Performed rigging and forklift operations to maneuver parts and machinery.
- Verified and gathered measurements to determine proper piping sizes.
- Filled pipes with water or air, observing pressure gauges, and pipes to troubleshoot and locate leaks.
- Installed and maintained plumbing fixtures, such as sinks, toilets, showers, and tubs.
- Inspected worksites to determine presence of obstructions, unsafe conditions and crew errors.
- Used specialized tools such as augers, snakes and cameras to locate clogs in pipes.
- Estimated time and material costs to include in project plans.
- Inspected work sites for holes and damage.
- Diagnosed problems with water heaters and other components of the system.
Plumbing Manager
Dependable Plumbing and Rooter
Rancho Cucamonga, CA
02.2017 - 02.2022
- Established and enforced procedures and work standards, promoting team performance and safety.
- Coordinated installation and technical support of equipment.
- Read and interpreted drawings and assessed construction against plans.
- Estimated time, material, and labor costs used in project plans.
- Coordinated phases of construction projects from inception to completion.
- Resolved conflicts between customers, employees, contractors, suppliers, and other stakeholders involved in projects.
- Resolved labor, design and tool issues during construction projects.
- Conducted site inspections to ensure compliance with safety regulations and building codes.
- Developed operational plans to meet customer needs while ensuring the highest level of quality.
- Cleaned or prepared construction sites to eliminate hazards.
- Analyzed problems to diagnose source of malfunctioning systems or components.
- Created work crew schedules and delegated assignments.
- Adhered strictly to safety protocols when performing inspections or repairs onsite.
- Negotiated contracts with vendors for purchase of materials needed for repairs or upgrades.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Supervised a team of plumbers in the installation, repair, and maintenance of plumbing fixtures and systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared and planned worksites to help jobs run smoothly.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Entered sewer manholes and acid dilution basins to correct plumbing issues.
- Monitored inventory of supplies, materials, and equipment necessary for plumbing operations.
- Developed strategies for improving efficiency in the delivery of services without compromising quality standards.
- Conducted regular inspections to identify any current or potential problems with pipes, drains, or other plumbing components.
- Collaborated closely with other departments such as engineering or construction teams to ensure successful completion of projects.
- Investigated customer complaints concerning plumbing services provided by company personnel.
- Ensured that all plumbing systems were installed and maintained according to regulatory codes and safety standards.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Education
High School Diploma -
Covina High
Covina, CA06-2024
Skills
- Sales and marketing
- Material ordering
- Valve repair
- Job scheduling
- Pipe installation
- Pipe welding
- Plumbing layout
- Septic systems
- Residential plumbing
- Pipe threading
- Leak detection
- Job coordination
- Project planning
- Construction management
- Crew management
- Fixture installation
- Project scheduling
- Water heater installation
- Drain cleaning
- Commercial plumbing
- Incident response
- Remote support management
- Scheduling coordination
- Security protocols
- Estimating costs
- Plumbing expertise
- Scheduling and planning
- Workplace safety
Timeline
Senior Lead Technician
Steves 5 Star Service
04.2024 - 01.2025
Lead Plumbing Technician
SweetWater Plumbing
08.2023 - 03.2024
Plumbing Service Technician
Klaus and sons
08.2021 - 07.2023
Plumbing Manager
Dependable Plumbing and Rooter
02.2017 - 02.2022
High School Diploma -
Covina High
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