Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
Generic

Curtis Scott

Indianapolis,IN

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Lead Technician

Stanley Steemer
10.2007 - Current
  • Carpet cleaning technician, Technician development, Train 100s of employees a year, Safety team leader, Lead Technician, Driver Training, Stain removal training, Customer service, Sales, Problem solving, Lift light/medium/heavy items often, Speak in front of 30+ technicians daily, Reform truck maintenance and problem solving, Water restoration, Water extraction, Lead 40+ technicians, Top 1% for quality out of 600+ carpet technicians in the US., Top sales for the Indianapolis branch 4 years, 2017 being my biggest with $179,000 in additional sales.

Carpet technician

Klean-serv
02.2006 - 09.2007
  • Carpet cleaning, Sales, Customer service, Drive daily

Education

High school or equivalent -

Perry meridian high school
Indianapolis, IN
05.2006

Skills

  • Maintenance
  • Sales (10 years)
  • Time Management (10 years)
  • Retail sales (10 years)
  • Building computers (10 years)
  • Employee Engagement (10 years)
  • Employee Supervision (10 years)
  • Employee Training (10 years)
  • Employee Relations (10 years)
  • Problem Resolution (10 years)
  • Construction
  • Conflict management (10 years)
  • Supervising experience (10 years)
  • Project management (10 years)
  • Restoration
  • Water Damage Restoration (10 years)
  • Mold Remediation
  • Fire Restoration
  • Mechanical Knowledge (10 years)
  • Load & Unload
  • Forklift
  • Communication skills
  • Customer service
  • Outside sales

Accomplishments

  • Decreased overtime hours of Number groups by offering innovative ideas to run and prioritize workloads.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.

Personal Information

  • Relocation: Anywhere
  • Title: Award-Winning sales trainer and customer service

Certification

Forklift certificate


IICRC CERTIFICATION

Timeline

Senior Lead Technician

Stanley Steemer
10.2007 - Current

Carpet technician

Klean-serv
02.2006 - 09.2007

High school or equivalent -

Perry meridian high school
Curtis Scott