Jorge Ruiz
A&M Automotive
Bellevue,WA
2
Languages
12
years of professional experience
Adaptable technician with a strong background in automotive repair and maintenance. Known for exceptional problem-solving skills and attention to detail, consistently improving team workflows and customer satisfaction.
Work History
Senior Lead Technician
1 Year 1 Month- Diagnosed and repaired complex automotive systems, ensuring optimal vehicle performance.
- Utilized diagnostic tools and software to identify technical problems efficiently.
- Conducted routine maintenance checks to enhance equipment reliability and performance.
- Collaborated with team members to streamline repair processes, improving turnaround times.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Inspected equipment to diagnose operational issues.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained accurate records of repairs and services performed for tracking purposes.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided exceptional customer service by addressing client concerns and offering solutions promptly.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Automotive Technician
7 Months- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle makes and models.
- Assisted customers with service recommendations and repair options.
- Collaborated with team members to improve workflow efficiency.
- Conducted quality control inspections to ensure service standards were met.
- Maintained organized workspaces to promote safety and efficiency.
- Implemented best practices for tire installations and rotations for optimal performance.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Boosted team morale and productivity through effective communication and leadership.
Auto Technician
7 Years 11 Months- Diagnosed and repaired vehicle systems, including engines, transmissions, and electrical components.
- Utilized diagnostic tools and software to identify mechanical issues and track repair history.
- Performed routine maintenance services such as oil changes, brake replacements, and tire rotations.
- Collaborated with team members to streamline workflows and enhance service efficiency.
- Assisted in managing inventory levels of parts and supplies to ensure operational readiness.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Delivered top-notch service by staying up-to-date on the latest industry trends and technological advancements, allowing for innovative solutions to complex problems.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
- Ensured safety compliance by performing routine inspections on all vehicles in the shop.
- Provided outstanding customer service through clear communication of repair recommendations, estimated costs, and anticipated timelines for completion.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and management regarding potential areas for improvement or need for assistance.
- Established trust with clients through transparency about repair needs, costs, and potential future maintenance requirements.
- Maintained strong relationships with vendors to secure competitive pricing on high-quality parts, benefiting both the shop and our customers.
Education
Associate of Science - Automotive Science
- [Number] GPA3.7
Skills
Installation and repair
Maintenance and repair
Preventive Maintenance
Vehicle operation
Diagnostic testing
Equipment troubleshooting
Repair techniques
Equipment inspection
HVAC systems
Power tool mastery
Power tool proficiency
Hand tools proficiency
Hand tool expertise
Mechanical tools
Quality assurance
Documentation and reporting
Service reports
Time tracking
Testing and evaluation
Safety procedures adherence
Problem resolution
System repairs
Problem diagnosis
Analytical thinking
Punctual and reliable
Diagnostics
Adaptability
Multitasking
Organization skills
Time management
Customer service
Hand tool skills
Power tool skills
Communication skills
Repair services
Hospitality and accommodation
Troubleshooting
Equipment maintenance
System repairs
Multitasking
Organizational skills
Team collaboration
Listening skills
Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Lead Technician
A&M Automotive
07.2025 - 08.2026Read More
Automotive Technician
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Auto Technician
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02.2015 - 01.2023Read More
U.T.I
Associate of Science from Automotive Science
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