Wyatt Eickbush
Dalton,GA
Summary
Adept Senior Lead Technician with a proven track record at Safelite Auto Glass, enhancing customer satisfaction through effective technical support and innovative solutions. Skilled in software installation and exceptional customer service, I have mentored junior technicians and optimized workflows, significantly mitigating risks and fostering professional growth.
Overview
8
8
years of professional experience
Work History
Senior Lead Technician
Safelite Auto Glass
Denver, CO And Dalton, GA
04.2021 - Current
- Improved customer satisfaction rates by providing timely and effective technical support.
- Conducted thorough root cause analysis investigations to identify areas requiring corrective action, mitigating risks associated with recurring issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Mentored junior technicians to foster their professional growth, sharing valuable industry insights and best practices.
- Optimized workflow efficiency by designing custom solutions tailored to meet specific client needs.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Air Duct Technician
Acoustical Illusions Air Duct & Furnace Cleaning
Franktown, CO
02.2020 - 04.2021
- Completed comprehensive training programs on various types of HVAC equipment, staying up-to-date on best practices for servicing these complex systems.
- Improved air quality in residential and commercial properties by thoroughly cleaning air ducts and HVAC systems.
- Educated clients about the importance of regular maintenance for their ventilation systems, resulting in repeat business and positive word-of-mouth referrals.
Senior Lot Technician
TSG
Parker, CO
05.2018 - 02.2020
- Displayed strong attention to detail while conducting visual inspections of incoming vehicles, identifying damages or discrepancies for prompt resolution.
- Managed inventory documentation, keeping accurate records of vehicle movements and transfers within the dealership network.
- Contributed to overall dealership success through diligent work ethic and strong collaboration with sales team members.
- Maintained dealership curb appeal through regular washing of cars displayed on the front line, creating an attractive environment for potential buyers.
Mobile Key Technician
Dent Wizard
Colorado Springs, CO
03.2017 - 05.2018
- Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
- Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
- Managed multiple simultaneous orders while maintaining high-quality output and strict adherence to deadlines.
Education
Criminology
Otero Junior College
La Junta, COSkills
- Software Installation
- Security Protocols
- Scheduling Coordination
- Customer Service
- Attention to Detail
- Multitasking and Organization
- Works Well Under Pressure
- Installation and Repair
- Customer interaction
- Repair services
- Deadline-oriented
- Hardware Installation
- Workload Management
- Machinery calibration
Timeline
Senior Lead Technician
Safelite Auto Glass
04.2021 - Current
Air Duct Technician
Acoustical Illusions Air Duct & Furnace Cleaning
02.2020 - 04.2021
Senior Lot Technician
TSG
05.2018 - 02.2020
Mobile Key Technician
Dent Wizard
03.2017 - 05.2018
Criminology
Otero Junior College