Summary
Overview
Work History
Education
Skills
Timeline
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Wyatt Eickbush

Dalton,GA

Summary

Adept Senior Lead Technician with a proven track record at Safelite Auto Glass, enhancing customer satisfaction through effective technical support and innovative solutions. Skilled in software installation and exceptional customer service, I have mentored junior technicians and optimized workflows, significantly mitigating risks and fostering professional growth.

Overview

8
8
years of professional experience

Work History

Senior Lead Technician

Safelite Auto Glass
04.2021 - Current
  • Improved customer satisfaction rates by providing timely and effective technical support.
  • Conducted thorough root cause analysis investigations to identify areas requiring corrective action, mitigating risks associated with recurring issues.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Mentored junior technicians to foster their professional growth, sharing valuable industry insights and best practices.
  • Optimized workflow efficiency by designing custom solutions tailored to meet specific client needs.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Air Duct Technician

Acoustical Illusions Air Duct & Furnace Cleaning
02.2020 - 04.2021
  • Completed comprehensive training programs on various types of HVAC equipment, staying up-to-date on best practices for servicing these complex systems.
  • Improved air quality in residential and commercial properties by thoroughly cleaning air ducts and HVAC systems.
  • Educated clients about the importance of regular maintenance for their ventilation systems, resulting in repeat business and positive word-of-mouth referrals.

Senior Lot Technician

TSG
05.2018 - 02.2020
  • Displayed strong attention to detail while conducting visual inspections of incoming vehicles, identifying damages or discrepancies for prompt resolution.
  • Managed inventory documentation, keeping accurate records of vehicle movements and transfers within the dealership network.
  • Contributed to overall dealership success through diligent work ethic and strong collaboration with sales team members.
  • Maintained dealership curb appeal through regular washing of cars displayed on the front line, creating an attractive environment for potential buyers.

Mobile Key Technician

Dent Wizard
03.2017 - 05.2018


  • Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
  • Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
  • Managed multiple simultaneous orders while maintaining high-quality output and strict adherence to deadlines.

Education

Criminology

Otero Junior College
La Junta, CO

Skills

  • Software Installation
  • Security Protocols
  • Scheduling Coordination
  • Customer Service
  • Attention to Detail
  • Multitasking and Organization
  • Works Well Under Pressure
  • Installation and Repair
  • Customer interaction
  • Repair services
  • Deadline-oriented
  • Hardware Installation
  • Workload Management
  • Machinery calibration

Timeline

Senior Lead Technician

Safelite Auto Glass
04.2021 - Current

Air Duct Technician

Acoustical Illusions Air Duct & Furnace Cleaning
02.2020 - 04.2021

Senior Lot Technician

TSG
05.2018 - 02.2020

Mobile Key Technician

Dent Wizard
03.2017 - 05.2018

Criminology

Otero Junior College

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Wyatt Eickbush