Ismael Martinez
Schertz,TX
Summary
Senior Lead Technician with strong background in network troubleshooting and IT support. Proven ability to enhance team efficiency and client satisfaction through targeted training and mentoring initiatives. Expertise in delivering high-quality customer service and resolving technical issues promptly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Lead Technician
Stanley Steemer International
San Antonio, Texas
04.2021 - 07.2025
- Supervised daily operations while ensuring compliance with safety protocols.
- Conducted quality inspections on cleaning equipment and service processes.
- Trained and mentored junior technicians in equipment handling and best practices.
- Delivered exceptional customer service to enhance client satisfaction.
- Facilitated sales of additional services to increase revenue streams.
Case Manager Specialist
Consumer Law Group
Chicago, Illinois
12.2019 - 04.2021
- Managed client cases through comprehensive assessments and tailored support plans.
- Facilitated effective communication between clients and legal teams to enhance case processing.
- Coordinated resources and referrals to address clients' legal and financial requirements.
- Provided exemplary customer service to ensure client satisfaction.
Crew Shift Leader
Stanley Steemer International
Chicago, Illinois
02.2019 - 12.2019
- Supervised crew members during service operations to ensure timely task completion.
- Trained new staff on equipment usage and customer service protocols.
- Coordinated daily schedules, optimizing team efficiency and workflow.
- Resolved customer inquiries and complaints with a focus on professionalism and satisfaction.
Warehouse Worker
Apelian Carpet
Evanston, Illinois
03.2017 - 02.2019
- Sorted and organized inventory to enhance access and storage efficiency.
- Loaded and unloaded delivery trucks with carpet rolls and materials.
- Conducted regular inventory checks to monitor stock levels of carpet products.
- Maintained cleanliness and safety standards throughout warehouse environment.
Branch Manager
FFACSA
Escuintla, Guatemala
05.2015 - 08.2016
- Oversaw daily operations of retail branch to ensure efficient workflow.
- Supervised staff performance and trained new employees to enhance service quality.
- Developed and implemented policies that improved customer satisfaction.
- Coordinated inventory management, ensuring product availability for customers.
- Led team meetings focused on goal setting and improving communication.
- Analyzed sales reports to identify trends and refine strategies accordingly.
Education
Professional IT Support Certification - Information Technology
Google
California07-2025
GED -
Texas State GED
TEXAS07-2024
Professional Cyber Security Certification - Cyber Security
GOOGLE
CALIFORNIASkills
- Network troubleshooting and administration
- Cybersecurity principles
- IT support and remote management
- Customer service and support
- Team building and collaboration
- Equipment maintenance and hardware configuration
- Effective communication skills
- Problem analysis and resolution
- Software installation and configuration
Affiliations
- I am an honest person, accustomed to hard work. I work very well both alone and in a team. I am focused on meeting and exceeding goals. I am originally from Guatemala and hold dual citizenship, including American citizenship. I speak, understand, read, and write English and Spanish. I enjoy customer service, sales, and technology.
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Google Professional IT Support Specialist Certification
- Google Professional Cyber Security Specialist Certification
- Master Microsoft Office 2007 Certification
References
References available upon request.
Timeline
Senior Lead Technician
Stanley Steemer International
04.2021 - 07.2025
Case Manager Specialist
Consumer Law Group
12.2019 - 04.2021
Crew Shift Leader
Stanley Steemer International
02.2019 - 12.2019
Warehouse Worker
Apelian Carpet
03.2017 - 02.2019
Branch Manager
FFACSA
05.2015 - 08.2016
Professional IT Support Certification - Information Technology
Google
GED -
Texas State GED
Professional Cyber Security Certification - Cyber Security
GOOGLE
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