Shannon Follett
Arvada,CO
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Detailed Technician skilled in [Type] services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Lead Technician
Security Central Inc
Centennial, CO
11.2002 - 03.2024
- Performed troubleshooting and maintenance on a variety of complex systems.
- Developed technical documentation to facilitate understanding of system design, installation and operation.
- Provided technical guidance and support to junior technicians.
- Conducted quality assurance tests to ensure proper functionality of products.
- Collaborated with other departments to identify potential issues and develop solutions.
- Evaluated existing systems for compatibility with new programs, upgrades or modifications.
- Resolved customer complaints promptly while providing excellent customer service.
- Analyzed user needs to determine functional requirements for new systems or modifications.
- Provided technical assistance during product demonstrations at customer sites.
- Followed safety practices to safeguard against injury and damage to property.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Used bolts, rivets and screws to fasten parts.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Communicated directly with equipment vendors for defective parts return.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
- Kept records of parts and equipment used in projects to update inventory.
- Communicated with distributors to acquire necessary equipment for projects.
Education
High School Diploma -
Sheridan High School
Denver, CO01-1987
Skills
- Security Protocols
- Software Installation
- Customer Support
- Hardware Configuration
- Equipment Repair
- System Troubleshooting
- Component Replacement
- Equipment Maintenance
- Customer Service
- User Training
- System Installation
- Multitasking and Organization
- Heavy Lifting
- System Tests
- Works Well Under Pressure
- Installation and Repair
- Attention to Detail
- Power Tools and Equipment
- Tech-Savvy
- Customer Interaction
- Maintenance and Repair
- Schematic Reading
- Deadline-Oriented
- Troubleshooting and Diagnosis
Certification
- DMP Course completion.
References
References available upon request.
Timeline
Senior Lead Technician
Security Central Inc
11.2002 - 03.2024
High School Diploma -
Sheridan High School
Similar Profiles
Cassidy C. EvansCassidy C. Evans
Client Care Specialist at Security Central IncClient Care Specialist at Security Central Inc
Jared TremblyJared Trembly
CCS Team Lead at Security Central IncCCS Team Lead at Security Central Inc
JOSE VERGEL MAACJOSE VERGEL MAAC
Registered Nurse at Presidency of State Security- Central Security Hospital -AMI Saudi Arabia LTDRegistered Nurse at Presidency of State Security- Central Security Hospital -AMI Saudi Arabia LTD
Alex KimataAlex Kimata
Senior Associate at Holland & Hart LLPSenior Associate at Holland & Hart LLP
Dinah HinsonDinah Hinson
Bartender and Server at Footprints Restaurant at Fossil Trace Golf ClubBartender and Server at Footprints Restaurant at Fossil Trace Golf Club