Innovative Sales Director with 10+ years of success growing revenues, client bases, territories, and market share through development and implementation of high-impact strategies, offerings, and campaigns targeting diverse audiences. Skilled builder and driver of talented teams, providing members with the training, support, resources, and motivational guidance to surpass challenging objectives. Maintains a customer-focused approach to ensure top levels of account satisfaction, growth, retention, and referrals. Strategic change driver with impressive portfolio of achievements boosting revenues, expanding profit channels, and delivering consistent results while ensuring excellence in customer journeys.
Directed sales operations in Residential and Telecommunication Services Vertical.
Progressed through various leadership roles, culminating in directorial position focused on growing new business in key segments. Coordinate talented team of 100+ - including senior / mid managers, sales coaches, data analyst, and pre-sales as well as post-sale specialists. Control implementation of $10.3M annual budget.
Key Highlights:
Drove operations across three different channels in pre- / post-purchase customer acquisition funnel - leading multidisciplinary team of 45 managers, sales coaches, analyst, and specialists. Controlled $3.6M annual budget.
Key Highlights:
Spearheaded 30-member team of account executives, managers, and sales coaches dedicated to introducing new package offerings for Concierge Division - assessing potential growth metrics by testing new products (upmarket / down-market).
Key Highlights:
Led efforts to optimize processes, policies, and customer service quality - identifying opportunities for improvements and positive changes.
Key Highlights:
LegalZoom - Austin, TX
Assistant Manager, Account Management
Lead, Sales Department
Sales Specialist