Bryan Panovec

Directed sales operations in Residential and Telecommunication Services Vertical.

• Executed BPO sales strategies for several Fortune 500 telecommunications firms.
• Managed sales organizations across six countries, achieving a 20% increase in gross profit within the first year.
• Conducted monthly reviews of key sales operations indicators including budgeting, forecasting, and cost analysis.
• Developed incentive programs designed to motivate staff members while meeting organizational objectives.
• Developed and implemented sales operations strategy to drive growth and profitability.
• Tracked daily performance metrics of the sales team to identify improvement opportunities.

Progressed through various leadership roles, culminating in directorial position focused on growing new business in key segments. Coordinate talented team of 100+ - including senior / mid managers, sales coaches, data analyst, and pre-sales as well as post-sale specialists. Control implementation of $10.3M annual budget.

Key Highlights:

• Increased outbound sales revenue from $13.9M in FY21 to $35.9M in FY22 by creating and executing effective sales strategies.
• Played instrumental role in increasing revenues from existing customers by $6.9M in FY22 through collaboration with marketing and product teams on successful revenue-harvesting campaigns focused on integrated channel marketing projects.
• Elevated customer experience and drove attainment of best-in-class 92.1 transaction net promoter score (NPS) with rollout of new engagement strategies for identifying and targeting product / service gaps.
• Fueled tax business via multi-channel marketing campaigns - generating $800K in first month of launch.
• Increased tax product business retention 30% in FY22 by spearheading highly effective retention strategies.
  

Drove operations across three different channels in pre- / post-purchase customer acquisition funnel - leading multidisciplinary team of 45 managers, sales coaches, analyst, and specialists. Controlled $3.6M annual budget.

Key Highlights:

• Boosted outbound sales transactional and subscription revenue 63% YOY, totaling over $13.9M annually.
• Grew new subscribers for LZ Tax sales channel from inception to over 24K in first year.
  

Spearheaded 30-member team of account executives, managers, and sales coaches dedicated to introducing new package offerings for Concierge Division - assessing potential growth metrics by testing new products (upmarket / down-market).

Key Highlights:

• Propelled bookings and revenue YOY from $850K to $3.3M in post-purchase sales channels.
• Increased concierge product revenues from $711K to $2.3M annually.

Led efforts to optimize processes, policies, and customer service quality - identifying opportunities for improvements and positive changes.

Key Highlights:

• Project managed design and implementation of new Salesforce platform - transitioning team from multi-system note management to single case management system. Significantly reduced AHT and repeat call volume.