Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Bryan Perez

Saint Robert,USA

Summary

Focused on performing high-quality repair service work on different types of cellular devices. Highly motivated, analytical and productive with strong history of meeting production goals and satisfying customers. Good troubleshooting and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cell Phone Technician and Salesperson

Cell Phone Repair
08.2020 - Current
  • Diagnose, troubleshoot and repair mobile devices
  • Quality control and testing of repaired devices to ensure full functionality
  • Resolve/manage customer inquiries
  • Able to interact positively with customers at the storefront and over the phone
  • Ability to multi-task between repairs and customer service
  • Maintain and use repair tools and equipment
  • Including software and in-store POS system to track repair tickets and inventory
  • Strategically plan the order of operations to ensure a successful repair
  • Provide estimates and quotes
  • Glass only replacement on Samsung and iPads
  • Microscopic Board work; component replacement Hand-solder SMT components, remove and replace thru-hole comp without board damage, solder wires and cables
  • Diagnosis, troubleshoot and repair mobile devices, identify assembly and documents issues
  • Repair logic board issues from water damage.

Computer Lab Technician

Ozark Technical Community College
01.2019 - 08.2020
  • Provided one-on-one support to students encountering technical difficulties, fostering a positive learning environment.
  • Enhanced computer lab efficiency by maintaining and updating hardware and software systems.
  • Performed routine maintenance, software updates and replaced computers as necessary, according to outlined budget.

Education

2 Year College, Business Program -

Ozarks Technical Community College
Waynesville, MO
12.2020

Technical Education, Computer Hardware & Networking -

Waynesville Career Center
Waynesville, MO
05.2018

Skills

  • Software configuration
  • Soldering skills
  • Software Installation
  • Battery Replacement
  • Troubleshooting skills
  • Hardware Installation
  • Mobile Device Management

Certification

Apple Certified iOS Technician (ACiT) Certification

Languages

Spanish
Native or Bilingual

Timeline

Cell Phone Technician and Salesperson

Cell Phone Repair
08.2020 - Current

Computer Lab Technician

Ozark Technical Community College
01.2019 - 08.2020

2 Year College, Business Program -

Ozarks Technical Community College

Technical Education, Computer Hardware & Networking -

Waynesville Career Center

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Bryan Perez