BRYAN PEREZ
North Fort Myers,USA
Summary
Experienced in customer service and problem-solving with a strong focus on team building and staff development. Proven ability to manage operations and ensure quality workmanship, seeking to leverage skills as an Assistant Service Manager. Ready to contribute to a new team with dedication and effective communication. Strong analytical skills, with attention to detail. Excellent customer skills both written and spoken. Bilingual- Both Fluent in English and Spanish.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Gettel Toyota
Punta Gorda, FL
11.2025 - Current
- Assisted in daily service operations to enhance customer satisfaction and streamline processes.
- Coordinated scheduling for service appointments, ensuring optimal technician utilization and workflow efficiency.
- Implemented process improvements that reduced service turnaround time and increased operational effectiveness.
- Mentored junior staff on service procedures, fostering a knowledgeable and efficient team environment.
- Maintain and Exceed Customer Service Index Scores for Toyota
- Maintain an above Standard Effective Labor Rate While Insuring Full Customer Satisfaction
Assistant Service Manager
Morgan Automotive-Honda of Fort Myers
North Fort Myers, FL
03.2021 - 11.2025
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Delegated tasks/repairs to Technicians to effectively complete repairs on a timely basis.
- Resolved escalated customer complaints quickly and effectively using excellent communication skills.
- Ensured compliance with company policies and procedures as well as industry standards.
- Collaborated closely with technicians to ensure quality workmanship on all repairs.
Service Advisor
VW/Audi Of Naples-AMSI
Naples, FL
06.2019 - 03.2021
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Developed relationships with customers by providing professional advice on maintenance and repair services.
- Collaborated effectively with technicians to diagnose problems and recommend solutions for complex automotive systems issues.
- Followed repair order processes and instructions to complete orders on time.
Service Advisor
Morgan Automotive- Naples Mazda
Naples, FL
08.2017 - 06.2019
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Developed relationships with customers by providing professional advice on maintenance and repair services.
Service Advisor
Morgan Automotive- Naples Dodge (CDJR)
Naples, FL
07.2015 - 08.2017
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Assisted other Service Advisors during peak times or when additional support was required.
- Continuously updated knowledge of current products, services, procedures and technologies related to automotive service industry.
Automotive & Diesel Technician
Morgan Automotive- Naples Dodge (CDJR)
Naples, FL
10.2012 - 07.2015
- Performed comprehensive diagnostics and repairs on a variety of vehicles, including light-duty trucks, SUVs and passenger cars.
- Cummins/ Fiat - Pentastar Level 2 certified Diesel Tech.
- Installed new parts such as radiators, fuel pumps and water pumps in accordance with manufacturer specific
- Diagnosed complex engine management system issues utilizing factory scan tool technology.
- Documented all repair activities thoroughly in order to ensure accuracy of billing procedures.
Education
Associate in Science (A.S.) - Business
Edison state college
Fort Myers, FLSkills
- Customer service focus
- Staff training and development
- Team building expertise
- Sales support
- Operation Monitoring
- Problem-solving
- Time management
- Outgoing and energetic
- Strong Work Ethic
- Punctual
LANGUAGES
English - Native
Spanish - Bilingual
Timeline
Assistant Service Manager
Gettel Toyota
11.2025 - Current
Assistant Service Manager
Morgan Automotive-Honda of Fort Myers
03.2021 - 11.2025
Service Advisor
VW/Audi Of Naples-AMSI
06.2019 - 03.2021
Service Advisor
Morgan Automotive- Naples Mazda
08.2017 - 06.2019
Service Advisor
Morgan Automotive- Naples Dodge (CDJR)
07.2015 - 08.2017
Automotive & Diesel Technician
Morgan Automotive- Naples Dodge (CDJR)
10.2012 - 07.2015
Associate in Science (A.S.) - Business
Edison state college