Bryan Perez-Nunez
FORT RILEY,KS
Summary
Adept IT Specialist with a proven track record at the Army, enhancing system efficiency and ensuring network reliability. Excelled in IT troubleshooting and customer service, significantly improving user satisfaction. Skilled in implementing security protocols and system upgrades, demonstrating exceptional attention to detail and teamwork.
Overview
6
6
years of professional experience
Work History
IT Specialist
Army
Fort Riley
11.2018 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor Of Social Science - Criminal Justice
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR05.2017
Skills
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
- System Upgrades
- Software Implementation
- Technical issue analysis
- IT risk management
- Application installations
- Software Installation
- Ticket management
- Technical Support
- Issue Troubleshooting
- Customer Service
- Microsoft Outlook
- Desktop support
- Account Management
- Service support
- Ticket support system management
- Security Protocols
- Teamwork and Collaboration
- Attention to Detail
Timeline
IT Specialist
Army
11.2018 - Current
Bachelor Of Social Science - Criminal Justice
Sistema Universitario Ana G Mendez - Universidad Del Turabo