Bryan Pierson
Fort Worth,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Sales and Project Management
Results Roofing
11.2023 - Current
- Canvassing neighborhoods for prospects that have had roof and exterior damage due to wind and hail storms
- Door to Door sales that focus on providing free roof inspections and estimates
- Using social media to market services
- Conducting Inspections of roofs and exteriors and documenting damage via pictures, measurements and notes
- Providing prospects with information about damage to their property, the insurance restoration process, as well as, the Results Roofing background and services
- Completing daily follow ups
- Completing a scope using the online software
- Presenting findings to prospects and closing roof reconstruction agreements based on cash or insurance proceeds
- Providing proper documentation to the inside production team to begin roofing projects
- Being present at roofing projects to answer customer questions and attempt to 'sell' Results Roofing services to neighbors.
Helper
TexVents
10.2023 - 03.2024
- Performed manual labor , cleaned chimneys and dryer vents in residential homes and businesses
- Assisted with setup and breakdown of event spaces, ensuring timely completion of all necessary tasks.Followed supervisor instructions to complete tasks on time.
- Conducted routine inspections of event areas to identify potential hazards or cleanliness issues before they became problematic.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Operated various hand and power tools to complete general tasks.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
Warranty Technician
First Texas Homes
04.2015 - 09.2023
- Receive and confirm receipt of service requests
- Make initial contact with homeowners and coordinate repairs with contractors and customers
- Follow up, inspect, evaluate, and ensure accurate completion of all repairs
- Develop and maintain good rapport with homeowners, contractors, and trades
- Hold contractors accountable for result of work completion
- Submit and approve contractor payroll
- Handle multiple tasks and projects to bring to completion in necessary time frames
- Deny repairs requested from customers in professional manner
- Achieve high levels of customer satisfaction in all situations
- Orientate homeowners to their new home including appliances, thermostats, irrigation systems, etc.
PCS Specialists
Brillio / Microsoft
09.2013 - 04.2015
- Monitored Problem Resolution request to ensure customer satisfaction
- Used Microsoft products for proper tracking and billing of case volume
- Ability to follow existing workflows for case progression
- Reviewed cases for QA purpose with the corrected outcome if needed
- Collaborated with and guided specialist to correct outcomes to ensure overall quality
- Trained and mentored new specialists (in person or via Lync chat).
Merchandiser
Keg 1 O'Neal
02.2008 - 09.2013
- Coordinate with store management to install product displays
- Rotate and restock product
- Maintain fast-paced route to meet customer demands
- Organize backstock for efficient re-stocking product.
Education
IT Certification - Information Technology FundamentalNetworking fundamentals
My Computer Career
03.2014
High School Diploma -
Lipan ISD
05.2003
Skills
- Client Relationship Building
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Decision-Making
- Task Prioritization
- Microsoft Office Suite
- MS Outlook proficiency
Volunteer Experience
Youth sports coaching
Timeline
Sales and Project Management
Results Roofing
11.2023 - Current
Helper
TexVents
10.2023 - 03.2024
Warranty Technician
First Texas Homes
04.2015 - 09.2023
PCS Specialists
Brillio / Microsoft
09.2013 - 04.2015
Merchandiser
Keg 1 O'Neal
02.2008 - 09.2013
IT Certification - Information Technology FundamentalNetworking fundamentals
My Computer Career
High School Diploma -
Lipan ISD
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