Bryan Pratto
Baltimore,MD
Summary
Adept at maintaining workplace cleanliness and ensuring safety, I significantly enhanced customer satisfaction at CKF Treatment Center. Skilled in multitasking and organization, my background includes mastering assembly procedures and excelling in high-pressure environments. My proactive approach and attention to detail have consistently improved operational efficiency and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Substance Use Disorder Technician
CKF Treatment Center
01.2024 - 08.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
DSP
New Horizon Services
01.2023 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Salina Rescue Mission
Supervisor
06.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sanitation Worker
Schwan's Food
12.2020 - 05.2021
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Production Worker
Exide
05.2020 - 11.2020
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
Education
High School Diploma -
Lakeview Highschool
LakeviewSkills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Workplace Cleanliness
- Product packing
- Product Assembly
- Hand tools
- Materials Handling
- Safety Management
- Assembly procedures
- Lockout and tagout procedures
- Certified in CPR/AED
Certification
- First Aid/CPR Certified
Timeline
Substance Use Disorder Technician
CKF Treatment Center
01.2024 - 08.2024
DSP
New Horizon Services
01.2023 - 11.2023
Salina Rescue Mission
Supervisor
06.2021 - 12.2022
Sanitation Worker
Schwan's Food
12.2020 - 05.2021
Production Worker
Exide
05.2020 - 11.2020
High School Diploma -
Lakeview Highschool
- First Aid/CPR Certified
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