Bryan Pretty Boy
Missoula,MT
Summary
Dynamic professional with a proven track record at Montana Advanced Caregivers, excelling in high-stress environments and demonstrating expertise in cannabis strain familiarity and patient support. Achieved significant improvements in customer satisfaction and safety by employing effective conflict resolution and contraband control measures. Skilled in product merchandising and known for exceptional patience and empathy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bud Tender
Montana Advanced Caregivers
05.2024 - 07.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
CSR
Island Mountain Development Group
08.2020 - 10.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Correctional Officer
Yellowstone County Detention Facility
05.2018 - 01.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Federal Correctional Officer
Office of Justice Services - BIA
07.2015 - 01.2018
- Processed new inmates into the facility, ensuring accurate documentation and adherence to intake procedures.
- Reduced instances of violence within the facility by implementing conflict resolution techniques and promoting positive communication among inmates.
- Provided crisis intervention support during emergencies, effectively de-escalating tense situations and maintaining order within the facility.
- Implemented effective contraband control measures by conducting thorough searches of cells, common areas, and inmate belongings on a routine basis.
Education
No Degree - General Studies
Chief Dull Knife College
Lame Deer, MTSkills
- Cannabis strain familiarity
- Supporting medical patients
- Product Merchandising
- Patience and Empathy
- Trimming
- Farming
- Packaging
- Test lab eligible
Certification
- Marijuana Worker Permit - Valid til May 2025
- CPR/AED Certification
- MT Driver's License
First Aid Certification
Received training from the Federal Law Enforcement Training Center - FLETC
- Skills included basic life saving tools
- CPR, Crisis management
- Field Control
- Situational preparedness.
Timeline
Bud Tender
Montana Advanced Caregivers
05.2024 - 07.2024
CSR
Island Mountain Development Group
08.2020 - 10.2023
Correctional Officer
Yellowstone County Detention Facility
05.2018 - 01.2020
Federal Correctional Officer
Office of Justice Services - BIA
07.2015 - 01.2018
No Degree - General Studies
Chief Dull Knife College
Similar Profiles
Lori HermanLori Herman
Registered Nurse at Advanced Care Hospital Of MontanaRegistered Nurse at Advanced Care Hospital Of Montana
April J. SengerApril J. Senger
Lead Teacher at Montana Digital Academy University of MontanaLead Teacher at Montana Digital Academy University of Montana
Becky PedersonBecky Pederson
Clinical Therapist at Montana Department of Corrections-Montana State PrisonClinical Therapist at Montana Department of Corrections-Montana State Prison
Vickie RectenwaldVickie Rectenwald
Director at University of Montana, ASUM TransportationDirector at University of Montana, ASUM Transportation
Crimson CoxCrimson Cox
Housekeeper at Fairfield By MarriottHousekeeper at Fairfield By Marriott