Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Certification
Timeline
Hi, I’m

Bryan Priest

Saint Charles,MO
My difference to you, is my gift to you.
Bryan Priest

Summary

Radically curious leader in health care operations, strategy development, performance management, and process improvement. Focused on ensuring a positive provider and member experience within a complex matrix environment. Possess deep industry understanding and driven to optimize operations and enhance efficiency while maintaining the highest standards of quality. Expertise lies in identifying growth opportunities and implementing innovative solutions that drive results. Strong analytical skills and strategic mindset enable navigation of challenges and driving positive change within the organization.

Overview

20
years of professional experience

Work History

UnitedHealthcare

Director of Organizational and Operational Strategy
01.2021 - Current

Job overview

  • Company Overview: Enterprise Performance Operations (Medicare, Medicaid, Commercial)
  • Crafted and implemented Crisis Management playbook, bolstering organizational resiliency and continuity during peak crisis periods
  • Orchestrated three major organizational crises in two years, protecting company reputation and minimizing member and provider experience
  • Directed operational risk management team to identify and mitigate risks fore new business, decreasing major incident rates by 98%
  • Ensured operational and organizational readiness across the enterprise for 36 high profile clients
  • Led successful partnerships with key business stakeholders to enhance end-to-end operational readiness, elevating constituent experience
  • Mentored 15 emerging leaders at UHC, embedding UnitedHealthGroup core values and achieving a 20% promotion rate among mentees

UnitedHealthcare

Senior Implementation Manager
01.2020 - 01.2021

Job overview

  • Company Overview: Government Operations (Medicare, Medicaid, Commercial)
  • Drove the expansion of DSNP plans into 5 states, impacting 425 counties and attracting 125,000+ new members

UnitedHealthcare

Six Sigma Consultant / Black Belt
01.2017 - 01.2020

Job overview

  • Company Overview: Government Operations (Medicare and Medicaid)
  • Drove $24M+ in savings over 3 years by managing and mentoring teams on financial improvement Black Belt projects in Medicare/Medicaid
  • Mastered all Six Sigma methodologies, enhancing constituent experience while reducing costs or increasing revenue

UnitedHealthcare

Manager of Field Operations
01.2014 - 01.2017

Job overview

  • Company Overview: Military & Veterans (TRICARE)
  • Led a team to enhance TRICARE Field Operations, improving military hospital efficiency by 20% and raising patient care standards

UnitedHealthcare

Senior Operations Manager and Other Leadership Roles
01.2005 - 01.2014

Job overview

  • Company Overview: Medicare & Retirement (Medicare)
  • Directed a team of Operations Managers to enhance performance across 5 call centers, improving customer satisfaction (NPS) by 33 points

Education

University of Illinois
Champaign-Urbana, IL

Master of Business Administration

Lindenwood University
Saint Charles, MO

Bachelor of Business Administration

Lindenwood University
Saint Charles, MO

Graduate Certificate from Customer Experience

University of Georgia
Athens, GA

Graduate Certificate from Diversity & Inclusion

Skills

  • Process Improvement
  • Strategic Planning
  • Change Management
  • Ambiguity Master
  • Critical Thinking
  • Fostering Innovation
  • Six Sigma Methodologies
  • Relationship Building
  • Verbal and Written Communication
  • Decision-Making
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company Culture

Certification

  • Six Sigma Certification: Black Belt

Timeline

Director of Organizational and Operational Strategy

UnitedHealthcare
01.2021 - Current

Senior Implementation Manager

UnitedHealthcare
01.2020 - 01.2021

Six Sigma Consultant / Black Belt

UnitedHealthcare
01.2017 - 01.2020

Manager of Field Operations

UnitedHealthcare
01.2014 - 01.2017

Senior Operations Manager and Other Leadership Roles

UnitedHealthcare
01.2005 - 01.2014

Lindenwood University

Bachelor of Business Administration

Lindenwood University

Graduate Certificate from Customer Experience

University of Georgia

Graduate Certificate from Diversity & Inclusion

University of Illinois

Master of Business Administration

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Bryan Priest