Bryan Pugh
Harrisonburg,VA
Summary
Driven, hardworking, and eager to learn and bolster skills. Enthusiastic about bolstering relationships with team members and potential return guests, as well as empowering team members to grow to their desired potential within the company. Friendly, outgoing, and well-versed in cultivating interactions with guests and team members that contribute to overall flow of a workday.
Overview
2
2
years of professional experience
Work History
Front Desk Agent/Night Audit/Valet
Grand Beach Hotel Bay Harbor
2021.09 - 2022.05
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Coordinated with F&B as well as Housekeeping to ensure quality amenities and rooms for guests.
Front Desk Host/Bartender
Hyatt Place Harrisonburg
2022.10 - 2023.04
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Contributed to a rotation of Hosts working at the front desk, behind the bar, and in the kitchen to deliver a consistent and pleasant experience to all manner of guest.
- Assisted guests with booking reservations, ensuring accuracy and personalizing their stays according to preferences.
- Handled cash transactions accurately, balancing daily receipts and maintaining financial security for the hotel.
Front Office Manager
Hampton Inn Harrisonburg University
2023.05 - 2023.08
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Bartender/Server
Local Chop & Grill House
2023.08 - 2024.03
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Stayed prepared to deliver an experience that exceeded the expectations of guests with regards to creative cocktail choices paired with delicious, locally sourced food.
Education
High School Diploma -
Stuarts Draft High SChool
1028 Augusta Farms Rd, Stuarts Draft, VA 2447706.2015
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Team player attitude
- Customer service expertise
- Responsible Alcohol Service
- Payment Processing
- Handling Difficult Customers
Languages
Spanish
Professional Working
Timeline
Bartender/Server
Local Chop & Grill House
2023.08 - 2024.03
Front Office Manager
Hampton Inn Harrisonburg University
2023.05 - 2023.08
Front Desk Host/Bartender
Hyatt Place Harrisonburg
2022.10 - 2023.04
Front Desk Agent/Night Audit/Valet
Grand Beach Hotel Bay Harbor
2021.09 - 2022.05
High School Diploma -
Stuarts Draft High SChool
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