Bryan Ramirez
San Jose,CA
Summary
Diligent person with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
2
2
years of professional experience
Work History
Lead Teller
Wells Fargo
02.2021 - 04.2023
- Processed a high volume of customer transactions, maintaining accuracy and efficiency.
- Used data analysis to track customer feedback trends and identify service improvements, helping reduce customer complaints by 30%.
- Managed financial data and records while adhering to strict compliance and confidentiality standards.
- Utilized Excel and internal systems to generate daily transaction reports and identify discrepancies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Education
Statistics - Data Science Concentration
California State University, East Bay
08.2026
Skills
- Data Visualization
- Customer service
- Active listening
- Communication skills
- Microsoft word
- Sales Experience
- Bilingual(Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Lead Teller
Wells Fargo
02.2021 - 04.2023
Statistics - Data Science Concentration
California State University, East Bay
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