Bryan Robinson
Rancho Viejo,TX
Summary
Results-oriented insurance professional bringing hands-on investigative experience, exceptional leadership, and communication skills coupled with a high level of integrity. Background includes numerous years of multi-faceted insurance claim handling, supervision, and fraud investigations.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Claim Specialist
State Farm Mutual Automobile Insurance Company
06.2024 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
- Evaluated and settled complex insurance claims in strict timeframes.
- Fostered team-oriented environment that emphasized continuous improvement in claim handling procedures.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
Senior SIU Investigator
VRC Investigations
06.2019 - 03.2024
- Investigate multiple insurance lines of business on behalf of several insurance companies for claim decision purposes, and to determine whether there are indicators of fraud that warrant further investigation.
- Collect clear requirements from clients and update each regularly on case progression and to obtain additional objectives.
- Conduct phone or in-person recorded statements with insureds, claimants, and witnesses.
- Conduct scene investigations.
- Obtain investigative photographs and videos.
- Complete detailed and accurate investigative reports.
- Conduct investigations for QBE Insurance Company utilizing their Guidewire portal for direct access to their claim files.
- Supervise case files involving SIU Field Investigators.
- Licensed Private Investigator
Claim Specialist
State Farm Insurance Companies
09.2021 - 02.2022
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Conducted complex claim investigations in order to move the claims to a proper resolution.
- Coordinated with local repair facilities on vehicle repairs and obtained rental vehicles for customers for duration of restoration process within the policy limits.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before loss.
- Examined photographs and any other documents relating to claims.
- Determined salvage value on total-loss vehicles.
- Issued payouts to insureds.
- Carried and managed consistently heavy workload through exemplary organizational, time management and collaboration talents.
- Conducted database searches.
- Utilized CCC to obtain vehicle valuations.
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
Claim Specialist
State Farm Insurance Companies
09.2017 - 12.2017
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Coordinated with local repair facilities on vehicle repairs and obtained rental vehicles for customers for duration of restoration process within the policy limits.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before loss.
- Examined photographs and any other documents relating to claims.
- Determined salvage value on total-loss vehicles.
- Issued payouts to insureds.
- Carried and managed consistently heavy workload through exemplary organizational, time management and collaboration talents.
- Conducted database searches
- Utilized Autosource to obtain vehicle valuations.
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
Claim Specialist-SIU
State Farm Insurance Companies
07.1998 - 02.2016
- Investigated claims involving potential and suspected fraudulent activities.
- Documented all investigation activity and presented reports to management.
- Conducted extensive field investigations.
- Substantiated and settled legitimate claims and denied unjustified claims.
- Collaborated with the industry anti-fraud organizations, such as the National Insurance Crime Bureau (NICB), to resolve claims.
- Conducted extensive database searches.
- Partnered with legal counsel on litigation cases.
- Testified on behalf of State Farm as part of criminal and civil proceedings.
- Established productive working relationships with public officials and law enforcement officers.
- Provided training to line unit claim specialists as well as claim specialists in the Special Investigative Unit.
- Conducted extensive project investigations in the Organized Activities Unit.
Claim Supervisor
State Farm Insurance Companies
05.1988 - 07.1998
- Trained, coached and mentored team in the area of claim handling, estimatics, and customer service.
- Hired personnel when appropriate.
- Reviewed claim files and provided direction to claim specialists in order to move files to a proper resolution.
- Reviewed vehicle damage estimates and provided appropriate feedback to estimators when applicable.
- Provided guidance and direction to support personnel.
- Conducted garage and glass shop surveys in the area.
- Prepared detailed reports for upper management.
- Responsible for the overall claim operation along with co-managers in the service centers.
- Worked directly with other departments within the organization.
- Responsible for the salary administration of team members.
- Actively engaged with outside defense counsel hired to handle files in litigation.
- Successfully implemented innovative programs and enhancements as directed by upper management.
- Company wide reorganization eliminated this position.
Claim Specialist
State Farm Insurance Companies
08.1981 - 05.1988
- Evaluated insurance policies and analyzed damages to determine coverage.
- Drafted investigative reports covering all phases of the investigation in each case.
- Properly evaluated and resolved assigned bodily injury and property damage claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Conducted field recorded interviews and scene investigations.
- Provided direction to outside defense counsel on litigation files as deemed appropriate.
- Assisted in the training of new team members.
Education
Bachelor of Science - Criminal Justice
Pan American University/UT-RGV
Brownsville, Texas12.1979
Associate of Applied Science - Law Enforcement Technology
Texas Southmost College
Brownsville, Texas 05.1978
Skills
- Highly motivated and dedicated
- Advanced oral and written communication skills
- Organized
- Customer service-oriented
- Insurance policy coverage expertise
- Property & Casualty loss handling
- Skilled investigator
- Leadership background
- Advanced computer skills
- Litigation
- Texas All Lines Adjuster License
- Licensed Private Investigator
Accomplishments
- Chartered Property Casualty Underwriter (CPCU)
- Associate in Claims (AIC)
Languages
Spanish
Full Professional
Certification
- ICAR
Affiliations
- Outstanding Young Men of America- 1984
- Graduate of Leadership Brownsville-1997
Timeline
Claim Specialist
State Farm Mutual Automobile Insurance Company
06.2024 - Current
Claim Specialist
State Farm Insurance Companies
09.2021 - 02.2022
Senior SIU Investigator
VRC Investigations
06.2019 - 03.2024
Claim Specialist
State Farm Insurance Companies
09.2017 - 12.2017
Claim Specialist-SIU
State Farm Insurance Companies
07.1998 - 02.2016
Claim Supervisor
State Farm Insurance Companies
05.1988 - 07.1998
Claim Specialist
State Farm Insurance Companies
08.1981 - 05.1988
- ICAR
Bachelor of Science - Criminal Justice
Pan American University/UT-RGV
Associate of Applied Science - Law Enforcement Technology
Texas Southmost College
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