Summary
Work History
Skills
Education
Timeline
Generic

Christina Garza

Rancho Viejo,TX

Summary

Ambitious customer service professional with over 5 years experience in office/customer support and leadership experience. I have successfully managed operations and implemented strategies to improve customer satisfaction. A team player who is able to quickly build rapport with customers and staff alike. I am passionate about delivering exceptional customer service.

Work History

Bank Teller Supervisor

Lone Star National Bank
Brownsville, TX
  • Generated daily reports.
  • Supplied tellers with coin and currency.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Provided bank leadership in absence of branch manager.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Listen to customers' questions and concerns

Assistant Branch Manager

BBVA Compass Bank
Brownsville, TX
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Provided bank leadership in absence of branch manager.
  • Supervised banch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Maximized sales potential by training new members in improved sales strategies.
  • Supplied tellers with coin and currency.
  • Teller/New Accounts schedule
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Assign, direct and review work.
  • Hire, retain and develop qualified individuals.

Skills

  • Leadership
  • Employee development
  • Client relationship management
  • Regulatory Compliance
  • Excellent communication skills
  • Exceptional customer service
  • Reliable
  • Friendly
  • High-pressure environments
  • Bilingual in Spanish
  • Strong work ethic
  • Decision Making
  • 10-key calculator
  • Prioritizing and Planning

Education

  • The University of Texas Rio Grande Valley - Brownsville
  • Field of Study - Education
  • Some college 2003-2004

Timeline

Bank Teller Supervisor

Lone Star National Bank

Assistant Branch Manager

BBVA Compass Bank
Christina Garza