Reynaldo Vargas
Mission,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Service Manager
Lone Star National Bank
05.2021 - Current
- Hired and trained new tellers at my banking center
- Created employee work schedules to keep shifts properly staffed
- Delegated daily work tasks to meet anticipated Teller goals
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
- Welcomed customers and offered pleasant service during entire transaction
- Kept teller window areas clean, organized and fully stocked
- Completed monthly audits and managed overdraft reports
- Handled daily team scheduling and properly staffed shifts
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank
- Completed monthly audits.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Followed up with customers to gather feedback and provide additional assistance.
- Cross-sold bank products and services to meet customer needs and provide options.
- Expanded client base by promoting new financial products.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Lead Teller
BBVA
08.2017 - 05.2021
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
- Balanced bank's vault of daily cash for withdrawals and deposits
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Welcomed customers and offered pleasant service during entire transaction
- Completed monthly audits and managed overdraft reports
- Handled daily team scheduling and properly staffed shifts
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Identified transaction errors when debits and credits did not balance
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank
- Transmitted orders to supply cash to meet daily needs.
Teller
Capital One
01.2015 - 06.2017
- Delivered exceptional service to customers in person or over telephone
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
- Counted drawers and reconciled remaining cash to account for deposits and dispersals
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Balanced daily cash deposits and vault inventory with zero error rate
- Transmitted orders to supply cash to meet daily needs
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Teller
PLAINS CAPITAL BANK
08.2014 - 06.2015
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Welcomed customers and offered pleasant service during entire transaction
- Responded and assisted customers with account inquiries and updates
- Entered transactions into computer and issued customer receipts
- Explained bank services, financial products and applicable fees to customers
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Delivered exceptional service to customers in person or over telephone
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
General Manager
Little Casears
06.2008 - 02.2014
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Prepared employee schedules to maintain appropriate staffing levels during peak periods
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Worked in close collaboration with team members to ensure customers received high-quality service
- Trained new employees to perform duties
- Ordered Food through blue line on a weekly basis.
Education
No Degree - Business Administration And Management
South Texas College
Mcallen, TXHigh School Diploma -
Veterans Memorial High School
Mission, TX05.2010
Skills
- Team Building
- Employee Coaching and Motivation
- Staff Training
- Team Leadership
- Goal Setting
- Teamwork and Collaboration
- Calm Under Pressure
- Customer Service
- New Account Setup
- Consumer Banking
- Bank Sales
- Cross-Selling and Partner Referrals
- Promoting products
- Loans
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Manager
Lone Star National Bank
05.2021 - Current
Lead Teller
BBVA
08.2017 - 05.2021
Teller
Capital One
01.2015 - 06.2017
Teller
PLAINS CAPITAL BANK
08.2014 - 06.2015
General Manager
Little Casears
06.2008 - 02.2014
No Degree - Business Administration And Management
South Texas College
High School Diploma -
Veterans Memorial High School
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